Testimonials

Resident Surveys

Turner Apartment Loyalty Index

The Turner Apartment Loyalty Index (TALi) is our unique monthly resident index, providing hands-on monitoring of your residents’ satisfaction.  Companies that use TALi to measure and respond to community attitudes see higher renewals, higher referral rates, and a longer average resident stay.

How it Works

Your residents are surveyed via email.  Our short, easy-to-answer surveys result in tremendous response rates – most often 24% or greater.  This constant feedback from residents means that you are gauging the pulse of your community constantly.  Not annually.  Not quarterly.  But each and every day. 

You will receive monthly reports on resident satisfaction trends, but your resident email list is divided so that no resident is surveyed more than twice a year.  This process ensures residents feel that you are listening to their needs – but not flooding their in-box.

Benefits

  • Get more frequent feedback from actual residents
  • Receive immediate alerts if a resident has an urgent need
  • Increase resident referrals and resident renewals
  • Increase length of average stay, reducing turnover costs
  • Improve brand relocation statistics
  • Identify areas of improvement and best allocation of resources
  • Compare your property with national standards

Pricing

$75/month/property

Purchase TALi and PulseTracker, our prospect survey program, and get both for just $90 per property per month.

Reports Provided
TALi Analysis – provides an easy side-by-side reference of resident satisfaction at each of your properties. You can also review your resident satisfaction by region and compare your properties with national TALi averages.


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Online Reports  – incorporate all response from your residents in a quick-read format.  Management never has to wait for their monthly TALi report.  They can access all of their residents’ feedback in real-time.


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To order the TALi or for more information about our products and services please call 713-954-4840 or email jbatdorf@jturnerresearch.com.