Episode 65: A Customer-centric Culture Validated by ORA with Jim Fenwick
Multifamily Review Podcast
<p>The 2023 ORA Elite 1% list was recently released, and Hanover Companies came out on top for the second year in a row. With 71% of their properties making the list, they are clearly doing something right, and Jim Fenwick, President of Property Management, believes it comes down to their on-site teams. Listen in to hear his insights on the importance of hiring people who understand the importance of the customer experience and working to build trust through genuine care.</p>