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Research Summit

Multifamily Leaders Podcast Episode 24: Achieving A-Class Satisfaction Ratings through Exceptional Customer Service with Jonathan Brophy

pencil icon by Priyanka Agarwal on Sep 21, 2021 9:03:01 AM

As the property manager of a multifamily community, Jonathan Brophy is on the front lines of resident relations. He has achieved consistently excellent ratings for his customer service and offers insights for providing genuine care. Listen in to better understand the foundations of customer support that will help retain your residents and keep them satisfied.

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Multifamily Leaders Podcast Episode 23: Establishing a Culture of Positivity to Help Enhance Resident Satisfaction with Anissa Faus

pencil icon by Priyanka Agarwal on Sep 7, 2021 8:29:10 AM

Residents need to feel satisfied in order to renew with a community. Anissa Faus knows that creating a culture of satisfaction starts with her team of employees and extends outward from there. Listen in to glean insights about team development, attracting prospects, and focusing on what you can control to ensure your residents remain satisfied.

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Multifamily Leaders Podcast Episode 22: Leadership and Balance in Times of Stress and Burn-out with Rommel Anacan

pencil icon by Priyanka Agarwal on Aug 23, 2021 12:41:55 PM

Rommel Anacan has devoted his career to helping individuals and companies identify obstacles, breakthrough limits, and achieve success. Listen in to this energetic discussion to glean ideas for overcoming burnout, managing time, creating balance, and being the best leader, you can be.

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Multifamily Leaders Podcast Episode 21: Parking Woes and Best Practices with Marques Oliver and Evan Happel of Parking Boss

pencil icon by Priyanka Agarwal on Aug 12, 2021 9:46:33 AM

Parking consistently ranks among the top complaints in online reviews of apartment communities. As times and habits have changed through the decades, some communities simply weren’t built to withstand the current demand for parking—and this is especially true as a result of the pandemic. Listen in to this helpful conversation about the root causes surrounding many parking problems, as well as ideas for how to establish and enforce functional parking policies within your community.

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Multifamily Leaders Podcast Episode 20: Meaningful Marketing: Pivoting and Innovating with Carina Bryars

pencil icon by Priyanka Agarwal on Jul 27, 2021 8:24:55 AM

Marketing always requires creative thinking, but multifamily marketing teams were put to the test like never before when the COVID-19 pandemic hit. Listen in to hear Carina Bryars, director of marketing for central/south, Greystar, reflect on how apartment communities developed innovative strategies for marketing to prospects and what the future of leasing may hold.

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Multifamily Leaders Podcast Episode 19: Multifamily Security Planning with Nathan Burnett

pencil icon by Priyanka Agarwal on Jul 12, 2021 8:47:19 AM

Crime has no specific address. Residents must feel safe in their apartment homes; therefore, every apartment community must sensitively and promptly address any concerns regarding safety and security. Listen in to hear Nathan Burnett of Watchtower Security share common security issues and misconceptions and how you alleviate your residents’ safety concerns. Burnett shares practical advice on how communities can implement specific security measures to prevent crime.

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Multifamily Leaders Podcast Episode 18: Transformational Leadership with Gary Gregory

pencil icon by Priyanka Agarwal on Jun 28, 2021 9:31:05 AM

Gary Gregory is a best-selling author and motivational speaker with 20 years of experience in the student and conventional housing industry. He has combined his multifamily experience with the lessons he learned as a sponsored triathlete and personal trainer. In this podcast, Gregory shares his insight on becoming a transformational leader and how adjusting your leadership style can equip your company to become a leadership factory of its own.

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Multifamily Leaders Podcast Episode 17: Solutions for Managing Packages and Deliveries with Luxer One’s Chris Moreno

pencil icon by Priyanka Agarwal on Jun 14, 2021 8:15:06 AM

As the volume of packages and deliveries has increased over the years, and especially since the pandemic, multifamily communities have faced storage and distribution challenges. Listen in to learn how Luxer One has played a role in helping communities develop solutions for managing packages in order to move responsibility from the staff and make them more accessible to residents.

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Multifamily Leaders Podcast Episode 16: The Measurable Impact of ORA™ for Your Community with RealPage's Rich Hughes

pencil icon by Priyanka Agarwal on Jun 1, 2021 9:51:19 AM

A community’s online reputation is increasingly important in the market today, and J Turner Research’s Online Reputation Assessment (ORA™) score holds much weight for prospective residents and resident retention. The ORA™ score is the multifamily industry standard to measure and benchmark a property’s online reputation. Listen in to hear Rich Hughes reflect on what a community’s ORA™ score means for owners, investors, managers, prospects, and, ultimately, its economic strength.

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Multifamily Leaders Podcast Episode 15: Tips and Trends to Build a Rockstar Community with Robert Martinez

pencil icon by Priyanka Agarwal on May 17, 2021 9:36:13 AM

Robert Martinez, founding principal and CEO of Rockstar Capital, is considered the “Apartment Rockstar” for a good reason. As he has built his business from the ground up, Martinez has learned from mentors along the way. He offers some of that advice for those in the industry. From constantly innovating and adapting to changing trends to whole-heartedly listening to your associates and consumers, he shares the tips that have helped his business grow in even the most challenging of times.

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