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A holistic approach to providing Service & Support
Our dedication to helping our clients is driven by our unwavering commitment to help achieve their business objectives. Our clients are at the heart of everything we do, and we aim to be a valuable partner throughout our journey together. With us, you can rest assured that you'll never feel left behind.
Onboarding
Our Onboarding team will ensure a seamless setup and connection process where we learn about your operational goals.
Training
Our Training team will assist you in maximizing the use of all available tools to achieve your reputation strategy goals.
Research and Resources
We offer our extensive knowledge base, which stems from years of research and development focused on the multifamily industry's prospect and resident experience.
Business Analytics Consultants
For data-driven insights, we have a team of specialized Business Analytics consultants who will help you understand every piece of information and leverage it to meet your goals.
Smarter Training Team
J Turner Research powers a better customer experience, starting with hands-on strategy calls with our training team. Every member of the J Turner team is focused on assisting customers with their goals.
Understand the tools available to you and how to utilize them.
Establish target goals for your portfolio and teams.
Schedule kick-off and recurring trainings for executives to onsite team members.
We’ve got your BAC!
We acknowledge that merely obtaining the necessary tools to achieve your goals is just the beginning. That's why we've assembled a team of reputation experts to assist you in comprehending all the valuable information you receive. Our Business Analytics Consultants (BAC) team will work with you to understand your outcome goals and provide suggestions on how to advance towards your ultimate objectives.
Our team will assist in deciphering your survey feedback results, enabling you to comprehend what your residents and prospects want you to hear.
Discover trends within reviews and ratings and how to move in the right direction for meaningful change.
Pull from the years of data-driven research in our knowledge bank to help make the right decisions for your portfolio.
Improving Resident Experience
Our clients trust our tools to improve resident experience and increase retention. Hear from our partners how our powerful data insights and personalized solutions have helped their businesses thrive.
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