.svg)
Einstein's Vault of Resources
A Vault of Genius resources to inspire the little Einstein in you!
- Filter By
- Newsworthy
- Podcast
- Research
- Webinars
- Sort By
- Title A-Z
- Title Z-A
- Oldest
- Newest
How to Ace Reputation Crisis Management:
Trends To Know, Best Practices to Master. Explore top trends in conventional and student online reviews and...
webinars
Jun/29/2023
The Inside Track on Online Reputation from Experts
Special guest Alex O'Brien President of Cardinal Group Management will be joining J Turner Research experts...
webinars
Nov/8/2018
How to Unlock Your Employees’ Best Performance
Marcus Armstrong and Turner Batdorf of J Turner Research provide recommendations based on the insights from...
webinars
Aug/9/2023
Insights from the #1 Student Housing Company
For the fifth consecutive year, The Dinerstein Companies has been named the No. 1 student housing company in...
podcast
Mar/27/2023
Trickle-down Satisfaction through Talent Management with Wendy Rae Walker
Wendy Rae Walker is a partner with TAM Residential, a 2022 winner of NAA’s Top Employer’s Award. Wendy visits...
podcast
Jan/30/2023
The Elite 1% Ranking: Strategies to Increase Your Property’s ORA Score
In the first episode of 2023, Marcus Armstrong visits the podcast to discuss the qualities that enable...
podcast
Jan/17/2023
Online Review Insights to Strengthen Your Business with Priyanka Agarwal
Priyanka Agarwal and her team have responded to over half a million online reviews for multifamily...
podcast
Oct/10/2022
Diversity, Equity, and Inclusion Considerations for Multifamily with Christina Rodriguez
Christina Rodriguez is the creator and founder of Latinas with Masters, as well as a former marketing manager...
podcast
Sep/27/2022
Industry Insights with Don Brunner – A Multifamily Stalwart
Don Brunner is a multifamily leader. As the current NAA Chair of the Board, he understands both the supplier...
podcast
Sep/12/2022
What the National Supplier Council Can Do for You with Jay Lopeman
Jay Lopeman serves as the 2022 NAA National Supplier Council (NSC) chair. He deeply believes in the impact...
podcast
Aug/29/2022
Developing Communities that Stand Out with Kate Good
Kate Good is an Apartment All-Star, emcee, and development and marketing professional. She has a great...
podcast
Aug/16/2022
Hiring Practices that Generate Exceptional Service with Trevor Workman
Trevor Workman returns to the Multifamily Leaders Podcast to discuss his insights regarding hiring practices...
podcast
Aug/2/2022
Getting Real about Student Housing with Alex Monreal
Alex Monreal is the director of leasing, revenue, and marketing strategies for GMH Communities, a student...
podcast
Jul/18/2022
Nurturing Your Talent through Mentorship Programs with Stephanie Puryear Helling
Stephanie Puryear Helling returns to discuss her expertise in and advice for establishing and running...
podcast
Jul/5/2022
Finding Balance and Navigating Goals Through Leadership and Coaching with Stephanie Puryear Helling
Stephanie Puryear Helling is an industry veteran with a passion for helping people. She not only provides...
podcast
Jun/20/2022
Management Company Entrepreneurship – Tips from Stephanie Graves
Stephanie Graves started out in the multifamily industry, and in 2015 started her own third-party management...
podcast
Jun/6/2022
Leadership in Endemic Times with Tyler Marker
Leadership is changing, and how people want to be led has evolved. As we move out of the pandemic and adjust...
podcast
May/23/2022
Best Practices for Sustaining Excellence - a Reflection with Turner Batdorf
At this year’s AIM Conference, Joseph and Turner Batdorf presented a study titled “How to Ride the Wave.”...
podcast
May/11/2022
Understanding Resident Expectations to Sustain a Thriving Market—a Preview with Chelsea Kneeland
The 2022 AIM conference will be held at the end of April, and Chelsea Kneeland is here to preview a study...
podcast
Apr/26/2022
It all begins with teamwork: What it takes to be the #1 ORA Property in the Nation
The George in Fort Worth, TX, is the #1 ORA property in the entire country for online reputation for 2021....
podcast
Apr/4/2022
The Secret Sauce to Earning Resident Satisfaction 365 Days a Year with Julie Fields
Julie Fields is the manager of The Huntley, which ranked #2 in the entire nation for online reputation in the...
podcast
Mar/21/2022
Summit Sessions Dismantling Lies and Finding Fulfillment in Work with Marcus Buckingham
In his bookNine Lies About Work, Marcus Buckingham sheds light on certain beliefs that may hold people back...
podcast
Mar/7/2022
Summit Sessions Enhancing the Human Factor of Business Through Trust Leadership with Tom Geyer
Tom Geyer is an expert in brand strategy and operational effectiveness. His focus is on the human factor in...
podcast
Feb/21/2022
Summit Sessions: Forecasting the Future of Renting with Jason Schenker
Jason Schenker’s specialty is forecasting financial futures. He chats with Mindy about current supply chain...
podcast
Feb/7/2022
Tips to Make it to the Elite 1% ORA® Power Ranking
Marcus Armstrong is a numbers guy, and in this episode, he helps listeners understand what it takes for...
podcast
Jan/25/2022
Summit Sessions: How Embracing Your Childlike Curiosity Can Guide Your Marketing Efforts and Bring Value to Your Communities with Bonin Bough
Bonin Bough helps companies and individuals to think outside the box in order to grow. He offers unique...
podcast
Jan/10/2022
Building Connectivity between Suppliers and Managers with Angi Pusateri Downey
Behind the data of what contributes to a robust multifamily community are the people who use their passions...
podcast
Dec/16/2021
The Best of Year One
For the first anniversary edition of the Multifamily Leaders podcast, Producer J. Turner Batdorf III and host...
podcast
Nov/29/2021
Trust, Team building, and Retaining Staff with Priscilla Deleon
To continue our discussion of retaining team members during this period of staffing shortages, Priscilla...
podcast
Nov/16/2021
Maintenance Support and Retaining Talent with Adrian Danila
Maintenance has always been the backbone of multifamily communities. Since the pandemic necessitated...
podcast
Nov/1/2021
An Explanation of ORA™ Enhancements with Turner Batdorf
ORA™ gives property managers a snapshot of how their properties are doing with regards to resident...
podcast
Oct/19/2021
Fostering a Lifestyle of Customized Customer Service with Trevor Workman
Trevor Workman aims to please, and he is known for once declaring “I drink Google reviews all day.” But more...
podcast
Oct/4/2021
Achieving A-Class Satisfaction Ratings through Exceptional Customer Service with Jonathan Brophy
As the property manager of a multifamily community, Jonathan Brophy is on the front lines of resident...
podcast
Sep/21/2021
Establishing a Culture of Positivity to Help Enhance Resident Satisfaction with Anissa Faus
Residents need to feel satisfied in order to renew with a community. Anissa Faus knows that creating a...
podcast
Sep/7/2021
Leadership and Balance in Times of Stress and Burn-out with Rommel Anacan
Rommel Anacan has devoted his career to helping individuals and companies identify obstacles, breakthrough...
podcast
Aug/23/2021
Parking Woes and Best Practices with Marques Oliver and Evan Happel of Parking Boss
Parking consistently ranks among the top complaints in online reviews of apartment communities. As times and...
podcast
Aug/12/2021
Meaningful Marketing: Pivoting and Innovating with Carina Bryars
Marketing always requires creative thinking, but multifamily marketing teams were put to the test like never...
podcast
Jul/27/2021
Multifamily Security Planning with Nathan Burnett
Crime has no specific address. Residents must feel safe in their apartment homes; therefore, every apartment...
podcast
Jul/12/2021
Transformational Leadership with Gary Gregory
Gary Gregory is a best-selling author and motivational speaker with 20 years of experience in the student and...
podcast
Jun/28/2021
Solutions for Managing Packages and Deliveries with Luxer One’s Chris Moreno
As the volume of packages and deliveries has increased over the years, and especially since the pandemic,...
podcast
Jun/14/2021
The Measurable Impact of ORA™ for Your Community with RealPage's Rich Hughes
A community’s online reputation is increasingly important in the market today, and J Turner Research’s Online...
podcast
Jun/1/2021
Multifamily Leaders Podcast Episode 15: Tips and Trends to Build a Rockstar Community with Robert Martinez
Robert Martinez, founding principal and CEO of Rockstar Capital, is considered the “Apartment Rockstar” for a...
podcast
May/17/2021
The Four P Rule of Responding to Online Reviews
Online reviews for multifamily communities are here to stay and are increasing exponentially. As of Q1 of...
podcast
May/4/2021
Leveraging Training to Enhance Your Property’s Service and Bottom Line with Brent Williams
In 2008, Brent Williams launched Multifamily Insiders. An exceptional “social networking” resource for those...
podcast
Apr/19/2021
Taking on online haters – Focus on the meat and craft tactful review responses
Responding to online reviews requires tact, diplomacy, and professionalism. In light of reviews becoming...
podcast
Apr/6/2021
Memorable Moments from the Multifamily Matters Radio Show
Paul Marks is in his fourth year hosting the Multifamily Matters radio show. In this episode, he reflects on...
podcast
Mar/22/2021
Creating a Seamless Resident Experience in a Post-Pandemic World with Moriah Glasgow
The COVID-19 pandemic presented many challenges for multifamily companies. Moriah Glasgow, Marketing...
podcast
Feb/23/2021
The Golden Rule - Lessons in Multifamily Leadership with Rick Graf
As an industry leader with over 40 years of experience, Rick Graf, President, Multifamily, Cushman &...
podcast
Feb/8/2021
Online Reputation Assessment (ORA™) Insights and Applications
For 10 years now, J Turner Research’s Online Reputation Assessment (ORA™) has been a tool to quantify a...
podcast
Jan/25/2021
Boosting Employee Morale in 2020 and Beyond with Stephanie Williams, President of Bozzuto Management Company.
The year 2020 presented challenge after challenge worldwide. For Stephanie Williams and her team at Bozzuto,...
podcast
Jan/11/2021
Diversity and Inclusion with Mike Holmes
In his second podcast, Mike Holmes, President Easlan Management Company and 2020 NAA Chairman of the Board,...
podcast
Dec/28/2020
COVID-19 – The Impact on the multifamily industry and how can you make a difference
In this episode, Mindy Price converses with Jim Wilson, Ph.D., Director of Political Affairs, NAA. Jim talks...
podcast
Dec/14/2020
Building a career and growing assets within the multifamily housing industry
In this episode, Mindy chats with Jackie Rhone, Executive Director at Greystar. Jackie details her own career...
podcast
Dec/2/2020
Getting to Know Mike Holmes- The key to his long term career in multifamily
In this truly inspirational podcast, Mike Holmes, President Easlan Management Company and 2020 NAA Chairman...
podcast
Nov/23/2020
Harnessing the ORA Power Rankings to Improve Your Property’s Online Reputation with Nicole Patterson
In this podcast episode, Nicole Patterson discusses J Turner Research’s monthly ORA power rankings....
podcast
Oct/25/2022
Harnessing the Power of Industry Trends and Company Culture to Better Serve Employees and Residents
Toni Blake is known for not only entertaining her listeners, but also motivating them to identify areas for...
podcast
Mar/8/2021
Employee and Personal Management in 2020 with Alexandra Jackiw
Alexandra Jackiw, Chief Operating Officer at Hayes Gibson Property Services, joins Mindy Price to discuss how...
podcast
Oct/31/2020
The Mechanics of Online Review Sites and ILSs: Ninth Edition
The Ninth Edition of Mechanics takes a deep dive into the multifamily online review growth in 2022. Download...
resources
Apr/23/2023
Leader Surveys: Multifamily Industry Leaders Survey 2022
Gain valuable insight into the multifamily industry leaders’ attitude and outlook towards industry issues...
resources
Apr/22/2023
2022 ORA® Power Rankings Year-End Summary
A summary of the flagships ORA Power Rankings published by Multifamily Executive in 2022 available in a...
resources
Apr/21/2023
Why Sense of Community is your key to Driving Renewals
Read the latest research paper from J Turner Research to understand why sense of community is a key driver...
resources
Apr/20/2023
The Mechanics of Online Review Sites and ILSs: Eighth Edition
The eighth edition of The Mechanics of Online Review Sites and ILSs is the multifamily industry’s only...
resources
Apr/19/2023
How to Ride the Wave
Presented at the 2022 AIM Conference How to Ride the Wave explores how multifamily companies can bring value...
resources
Apr/18/2023
Leader Surveys: Multifamily Industry Leaders Survey 2021
Gain valuable insight into the multifamily industry leaders’ attitude and outlook toward key issues effecting...
resources
Apr/17/2023
The Mechanics of Online Review Sites and ILSs: Seventh Edition
Track the growth of online reviews review sites as of Q4 2021 and see the trends for the past six years. For...
resources
Apr/16/2023
2021 J Turner Research Summit Key Takeaways
Highlights of the knowledge and data shared at the second annual J Turner Research Summit.
resources
Apr/15/2023
2021 Year-End ORA™ Power Rankings Summary
All flagships ORA™ Power Rankings featured in 2021 rolled in a single report. Download our 2021 Year-End...
resources
Apr/14/2023
The Cost of Losing Connection
This comprehensive research report draws upon significant J Turner studies and national trends to explore the...
resources
Apr/13/2023
The Internet Adventure Study Part III
The Internet Adventure III explores residents’ thought process towards their apartment rental search...
resources
Apr/12/2023
The Mechanics of Online Review Sites and ILSs: Sixth Edition
Track the growth of online reviews reviews sites as of Q4 2020 and see the trends for the past five years....
resources
Apr/11/2023
2020 Year-End ORA™ Power Rankings Summary
All flagships ORA™ Power Rankings featured in 2020 rolled in a single report. Download our 2020 Year-End...
resources
Apr/10/2023
Leader Surveys: Leaders Survey: Multifamily Industry Leaders Survey 2020
Gain valuable insight into the multifamily industry leaders’ attitude and outlook toward central issues...
resources
Apr/9/2023
The Mechanics of Online Review Sites and ILSs: Fifth Edition
Track the growth of online reviews reviews sites and ILSs as of Q3 2020. For the latest quantitative...
resources
Apr/8/2023
Employee Morale Survey – Effect of the Pandemic
Learn what executives regional managers/VPs/ and onsite team members have to say about the effect of the...
resources
Apr/7/2023
The Mechanics of Online Review Sites and ILSs: Fourth Edition
Get the latest quantitative perspective on the growth of online reviews reviews sites and ILSs in the...
resources
Apr/6/2023
COVID-19 RESOURCES
The J Turner Research team is here to support you as you navigate through the COVID-19 crisis. For latest...
resources
Apr/5/2023
Student Housing Surveys: Student Housing Research: What Students Want: Off-Campus Housing Rental Preferences
Are student management companies focusing on the right factors that influence housing and renewal decisions?...
resources
Apr/4/2023
2019 Year-End ORA™ Power Rankings Report
All the flagship ORA™ Power Rankings for 2019 rolled in one report. Was your property or management company...
resources
Apr/3/2023
The Next-Gen Renter:2020 and Beyond
Developers seek to design modern and aesthetically appealing apartments with in-unit and community-wide...
resources
Apr/2/2020
Leader Surveys: Multifamily Industry Leaders Survey 2019
Gain valuable insight into the multifamily industry leaders’ attitude and outlook toward central issues that...
resources
Apr/1/2019
Leader Surveys: Multifamily Industry Leaders Survey 2018
This Leaders Survey trend report represents the responses and trends for the last eight years. Questions...
resources
Mar/31/2018
Research: Short-term Rentals
We quizzed over 12000 residents on their willingness to live in a community that allowed short-term rentals...
resources
Mar/30/2023
Research: Why Renters Leave
The answers all management companies need to know to retain renters and secure more leases. J. Turner...
resources
Mar/29/2019
Resident Attitude Towards Renewals and Online Reputation
An objective survey of over 39000 residents nationwide exploring how they think about renewals online...
resources
Mar/27/2023
The Mechanics of Online Reviews and ILSs: 3rd Edition
The third edition of the Mechanics of Online Review Sites and ILSs report focuses on significant developments...
resources
Mar/26/2023
Student Housing Surveys: The Evolution of Online Reputation: Do Reviews and Responses Matter?
An extensive student housing research project on how students consume reviews and responses.
resources
Mar/25/2023
Leader Surveys: Multifamily Industry Leaders Survey 2017
A true gauge of industry leaders attitudes and expectations about issues central to the industry. This...
resources
Mar/24/2017
The Mechanics of Online Review Sites and ILSs: The Untold Story
Updated: Oct. 2017 - A first ever in-depth and quantitative perspective on the inner workings of the major...
resources
Mar/23/2017
Prospect Surveys: The Internet Adventure Part 1
A groundbreaking investigation into the internet journey a prospects take to navigate to a property....
resources
Mar/22/2023
MFE Concept Community: The Next Gen Apartment
84942 residents living across 1555 communities representing 26 companies share their insights. The highest...
resources
Mar/21/2013
Prospect Surveys: Prospects Research
A snapshot of findings from J Turner Research’s ongoing exit interviews of prospects shopping for an...
resources
Mar/20/2023
Resident Surveys: Evolving Resident Demographics
Marketing to the Millennial & Baby Boomer Generations
resources
Mar/19/2023
MFE Concept Community: Resident Lifestyle Preferences: An Insight
We have conducted surveys of 27642 apartment residents who have shared their lifestyle preferences in an...
resources
Mar/18/2023
MFE Concept Community: What Millennials Want: Residential Preferences in Student Housing Design
College and university students across the country offered their preferences on housing location design...
resources
Apr/17/2013
Leader Surveys: Multifamily Industry Leaders Weigh-In 2016
The purpose of the survey is to gauge their attitudes and expectations about issues central to the industry....
resources
Apr/16/2016
MFE Concept Community: Courting the Baby Boomers
Over the past couple of decades those 65 years and older have been moving around the country at a substantial...
resources
Mar/15/2023
Resident Surveys: What Do Residents Want?
41303 Residents on their Tech and Communication Preferences
resources
Mar/14/2012
Student Housing Surveys: Student Technology Findings
How Students Use Tech
resources
Mar/13/2011
Compensation Surveys: Compensation Surveys
Request copies of J Turner Research conducted compensation surveys from the associated organizations.
resources
Mar/12/2011
Resident Surveys: Top 10 Resident Tech Trends
Trends in online apartment search patterns behaviors and preferences.
resources
Mar/9/2012
Student Housing Surveys: NAA Students & Parents Survey
The National Apartment Association partnered with J Turner to conduct a comprehensive parent and student...
resources
Mar/8/2012
Leader Surveys: Multi-Family Market Leaders Survey 2014
J Turner's recurring survey of senior level executives gauges their expectations and predictions for their...
resources
Mar/7/2014
Leader Surveys: Industry Outlook 2011
Industry Leaders: 2011 Opinion
resources
Mar/6/2011
Cracking the Performance Code: Insights from Multifamily Employees
What differentiates a top performing multifamily employee from a standard one? What are the key factors that...
resources
Jun/30/2023
The Mechanics of Online Review Sites and ILSs: 10th Edition
The 10th Edition of Mechanics features multifamily review volume, sentiment, and review sites' market share...
resources
Sep/5/2023
Announcing the 2023 MSA 1-25 Power Ranking
The top 25 Most Populated MSAS and the Top 10 ORA properties in each
blog
Sep/26/2023
Motivating Excellence: The Science of Fostering Passion, Loyalty, and Top Performance with Dr. Ron Friedman
How do you motivate others to do their best work? For generations, leaders have received conflicting advice....
blog
Sep/5/2023
Introducing the Rising 1K: ORA Power Ranking
The top properties to make significant improvements in their online reputation since January 2023
blog
Aug/29/2023
Establishing a New Workplace Rhythm Through Diversity and Inclusion with Dr. Shawn Andrews
Today, many companies are striving to be more diverse and inclusive but are falling short. Without a road...
blog
Aug/11/2023
2023 Summit Q&A: Joseph Batdorf
As the multifamily industry continues to evolve after the tumultuous pandemic years and learns to embrace...
blog
Jul/31/2023
Blog: Cracking the Performance Code: Insights from Multifamily Employees
Explore the relationship between standard and top-performing employees and the nine factors that influence...
blog
Jul/1/2023
J Turner Will See You At Apartmentalize in Atlanta
J Turner Research will be at Apartmentalize powered by NAA
blog
Jun/6/2023
J Turner Research Announced as 2023 NAA Top Employers Award Winner
Merging a pre and post-pandemic world for financial success with Jason Schenker
Tom Geyer - Trust: The cornerstone of successful businesses
Bonin Bough: Combatting crisis and winning during challenging times
Marcus Buckingham: Best-selling author and workplace expert on the truth about successful companies
It’s all in the data: Connecting reputation to revenue in multifamily
Q&A: Joseph Batdorf on the 2021 J Turner Research Summit
[Podcast] Online Reviews: Discover the Power of Reputation Management
In this episode, you will discover the power of reputation management, how online reviews serve as the front...
blog
Jun/11/2018
How Not to Lose a Resident in the First 10 Days
First impressions are always the most lasting ones. Not taking care of these nine issues can ruin a...
blog
May/18/2018
Bozzuto - Five Key Takeaways to Excel in Online Reputation
Bozzuto manages 51 properties in the 2017 Elite 1% ORA™ Power Ranking of properties by online reputation for...
blog
Mar/27/2018
Ratings and Reviews Revealed
Our 2015 national study, Marketing to Different Generations, involving 25,000-plus residents, frames the...
blog
Oct/30/2016
10 Tips to Win The Online Reputation Game
When was the last time you tried a new restaurant without checking the reviews? Or made a big purchase...
blog
Oct/23/2016
Where Are My Packages?
As consumers turn to online shopping for more and more, from everyday products to time sensitive gifts,...
blog
Oct/16/2016
Meet the Top 50 Properties for Online Reputation
Online reputation continues to grow in importance for the multifamily industry and properties benefit from a...
blog
Oct/9/2016
Communicating with Generation Z
EdR is the number one student housing company in online reputation in the nation, with an impressive ORA™...
blog
Oct/2/2016
The Next Gen Apartment
The 2016 MFE Concept Community Study, The Next Gen Apartment, is a look to the future of the multifamily...
blog
Sep/25/2016
How Do Long-Term Renters Feel About Airbnb?
Airbnb has shaken up the hospitality industry, giving guests new options for vacation and short-term rentals....
blog
Sep/18/2016
Are Your Closets Big Enough?
Closet space is a precious commodity for any renter. In fact, we found that in-unit storage space is such a...
blog
Sep/12/2016
What social media platforms are your residents using?
To talk to your residents, you have to know where they are. Insights into where residents are spending their...
blog
Aug/16/2016
Are prospects actually using online reviews and ratings?
With shoppers in all industries looking to peer reviews online before making buying decisions, it is only...
blog
Aug/12/2016
No results found
What research would you like to see more of?
Fill out the form below and let us know your thoughts!