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Keatra Nesbitt to Illuminate AI’s Impact on Customer Experience
“AI will be part of every industry, enhancing our abilities in ways we can’t even imagine yet.” – Jeff Bezos
We are thrilled to spotlight another of our award-winning speakers at this year’s summit: Keatra Nesbitt, Principal Solutions Engineer and Chair of the Responsible AI (RAI) Team at Valkyrie. She will present her session: Beyond the Chatbot: AI's Impact on Customer Experience. Keatra loves educating clients about Artificial Intelligence and Machine Learning, and the 2025 J Turner Research Summit’s focus on challenging industry norms presents an excellent opportunity to share cross-industry insights that transform how executives approach their data strategy.
Most multifamily companies are stuck implementing the same AI solutions as their competitors. This session delves beyond industry-standard chatbots to explore the full spectrum of machine learning and AI applications transforming customer experiences across various industries. Through cross-industry case studies, attendees will learn strategies for customer retention and engagement that translate directly to resident satisfaction. Learn to define an AI strategy focused on measurable impact rather than AI hype, while understanding how to deploy AI responsibly with proper data protection and privacy safeguards for your residents. Walk away with practical frameworks to evaluate AI solutions, improve your data strategy, and implement technology that enhances—rather than replaces—the human connection that makes a property feel like home.
We are excited for Keatra to lend her unique insights to this year’s summit theme, The Butterfly Effect: Navigating Multifamily’s Tipping Point. Those who attend her keynote can expect the following take-aways:
- Don't Buy the Hype — Learn to cut through AI hype and identify solutions that meet your goals.
- Small Changes, Big Impact — Discover how improving your data can significantly impact outcomes.
- Seek Progress, Not Perfection — No solution will be perfect at first; measure outcomes and iterate.
When Keatra isn’t developing tailored, data-driven solutions to address her clients’ unique business challenges, you might find her relaxing with a movie or some music. The 2000 version of How the Grinch Stole Christmas reigns as her most-watched movie of all time! She also named When Wind Meets Fire by Elevation Worship as her most-listened-to album of 2024. Learn more about Keatra and her insights for leveraging AI to enhance the resident experience October 15–17 at the Fairmont Grand Del Mar in San Diego, California.
For more information, visit J Turner Research Summit 2025.