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Multifamily Leaders Podcast Episode 6: Boosting Employee Morale in 2020 and Beyond with Stephanie Williams, President of Bozzuto Management Company.

pencil icon by Priyanka Agarwal on Jan 11, 2021 8:00:00 AM

The year 2020 presented challenge after challenge worldwide. For Stephanie Williams and her team at Bozzuto, the word “challenge” was changed to “opportunity” as they poured themselves into elevating the morale of their Bozzuto family. Listen in to discover what they did that worked, and what they plan to maintain going forward.

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Multifamily Leaders Podcast Episode 5: Diversity and Inclusion with Mike Holmes

pencil icon by Priyanka Agarwal on Dec 28, 2020 8:00:00 AM

In his second podcast, Mike Holmes, President Easlan Management Company and 2020 NAA Chairman of the Board, talks in-depth about NAA's Diversity and Inclusion initiative and how it can advance the trillion-dollar multifamily industry. He shares tips and advice on what organizations and individuals can do to successfully embrace and practice diversity rather than having it as a mere mission statement.

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Multifamily Leaders Podcast Episode 4: COVID-19 – The Impact on the multifamily industry and how can you make a difference

pencil icon by Priyanka Agarwal on Dec 14, 2020 8:00:00 AM

In this episode, Mindy Price converses with Jim Wilson, Ph.D., Director of Political Affairs, NAA. Jim talks at a personal level about what drew him to a career in political affairs and why he is so passionate about it. 

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Multifamily Leaders Podcast Episode 3: Building a career and growing assets within the multifamily housing industry

pencil icon by Priyanka Agarwal on Dec 2, 2020 1:10:04 PM

In this episode, Mindy chats with Jackie Rhone, Executive Director at Greystar. Jackie details her own career path, which began as a part-time leasing agent at the age of 16 to now having grown assets internationally and established a new division of active adult communities from coast to coast.

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Multifamily Leaders Podcast Episode 2: Getting to Know Mike Holmes- The key to his long term career in multifamily

pencil icon by Priyanka Agarwal on Nov 23, 2020 9:55:16 AM


In this truly inspirational podcast, Mike Holmes, President Easlan Management Company and 2020 NAA Chairman of the Board, shares his journey spanning over 40 years in multifamily - from humble beginnings at US Shelter Corporation to starting a property management company to becoming the NAA Chairman.

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Additional Resources

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Multifamily Leaders Podcast Episode 1: Employee and Personal Management in 2020 with Alexandra Jackiw

pencil icon by Priyanka Agarwal on Nov 23, 2020 9:49:13 AM

Alexandra Jackiw, Chief Operating Officer at Hayes Gibson Property Services, joins Mindy Price to discuss how 2020’s events have influenced her employee management strategy –what’s worked to guide and keep her team together during the uncertain and stressful times. Jackiw shares practical lessons on what she has done to continue her personal development and nurture her leadership style during this unprecedented year.

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[Podcast] Online Reviews: Discover the Power of Reputation Management

pencil icon by Priyanka Agarwal on Jun 11, 2018 1:18:10 PM

In this episode, you will discover the power of reputation management, how online reviews serve as the front door to the customer experience, and hear a few key stats from J Turner Research.

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How Not to Lose a Resident in the First 10 Days

pencil icon by Priyanka Agarwal on May 18, 2018 10:15:00 AM

First impressions are always the most lasting ones. Not taking care of these nine issues can ruin a resident’s early days at your community.

A few days after a resident moves in to your community, the last thing you want them to write in a review is, “I had the worst leasing experience ever in an apartment” or “Do not move here, they don’t care about you once your name is on the lease” or “I would not recommend this place to my worst enemy.”


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Bozzuto - Five Key Takeaways to Excel in Online Reputation

pencil icon by Priyanka Agarwal on Mar 27, 2018 9:24:55 AM

Bozzuto manages 51 properties in the 2017 Elite 1% ORA™ Power Ranking of properties by online reputation for the year 2017. The Kensington has bagged the number one spot for three consecutive years including 2017. 

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Ratings and Reviews Revealed

pencil icon by Joseph Batdorf on Oct 30, 2016 6:42:55 PM

Our 2015 national study, Marketing to Different Generations, involving 25,000-plus residents, frames the story of ratings and reviews in the multifamily industry. The report’s findings show that more than half (52%) of prospective apartment renters are turning to ratings and reviews at the beginning of their apartment search. In fact, other than location and price, ratings and reviews are among the first factors consumers consider in looking for an apartment.

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