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Multifamily Leaders Podcast Episode 54: Insights from the #1 Student Housing Company

pencil icon by Priyanka Agarwal on Mar 27, 2023 12:16:30 PM

For the fifth consecutive year, The Dinerstein Companies has been named the No. 1 student housing company in the nation for online reputation. They owe their success to a keen focus on human connections, and Clay Hicks and Aryne Bailey break down the steps they have taken to ensure their residents remain so satisfied. Listen in to understand how student housing needs differ from conventional housing, why the customer experience should be valued above all else, and the importance of hiring genuinely nice people.

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Multifamily Leaders Podcast Episode 53: Trickle-down Satisfaction through Talent Management with Wendy Rae Walker

pencil icon by Priyanka Agarwal on Jan 30, 2023 9:05:34 AM

Wendy Rae Walker is a partner with TAM Residential, a 2022 winner of NAA’s Top Employer’s Award. Wendy visits the podcast to share her insights for attracting and retaining talent in these challenging times. Listen in to learn tips for creating a culture of fun, the importance of training, and the one thing you’ve got to be doing to manage talent in your own organization.

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Multifamily Leaders Podcast Episode 52: The Elite 1% Ranking: Strategies to Increase Your Property’s ORA Score

pencil icon by Priyanka Agarwal on Jan 17, 2023 8:18:53 AM

In the first episode of 2023, Marcus Armstrong visits the podcast to discuss the qualities that enable communities to make the ORA Power Ranking’s Elite 1%. As the competition tightens around this esteemed list, communities must focus more than ever on exceptional customer service and positive reviews. Listen in to gain insight into national trends and strategies to help increase your property’s ORA score in the coming year, along with details on the 2022 Elite 1% announcement on January 23.

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Multifamily Leaders Podcast Episode 51: Harnessing the ORA Power Rankings to Improve Your Property’s Online Reputation with Nicole Patterson

pencil icon by Priyanka Agarwal on Oct 25, 2022 8:24:49 AM

In this podcast episode, Nicole Patterson discusses J Turner Research’s monthly ORA power rankings. Highlighting the top-performing properties nationally in terms of online reputation, the ORA scores present great opportunities for management companies both on and off the list. Listen in to hear Nicole’s insights for common practices that can help your company excel in online reputation and shine in your specific market.

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Multifamily Leaders Podcast Episode 50: Online Review Insights to Strengthen Your Business with Priyanka Agarwal

pencil icon by Joseph Batdorf on Oct 10, 2022 1:17:11 PM

Priyanka Agarwal and her team have responded to over half a million online reviews for multifamily communities. Through her years of industry experience, she has identified key skills for maintaining her clients’ reputation and improving resident satisfaction. Listen in to glean insights regarding trends in online reviews, how to respond effectively, and how to embrace the information provided within reviews to help grow your company.

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Multifamily Leaders Podcast Episode 49: Diversity, Equity, and Inclusion Considerations for Multifamily with Christina Rodriguez

pencil icon by Priyanka Agarwal on Sep 27, 2022 3:10:02 PM

Christina Rodriguez is the creator and founder of Latinas with Masters, as well as a former marketing manager within the multifamily industry. Her mission is to be a champion for diversity, equity, and inclusion as she empowers future generations of leaders to be their authentic selves. Listen in to hear her insights for how companies can embrace and implement a culture of diversity, how to respond to racially charged reviews, and the benefits of mentorship.

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Multifamily Leaders Podcast Episode 48: Industry Insights with Don Brunner – A Multifamily Stalwart

pencil icon by Priyanka Agarwal on Sep 12, 2022 8:25:06 AM

Don Brunner is a multifamily leader. As the current NAA Chair of the Board, he understands both the supplier and management sides of the industry from a career devoted to both. Listen in to hear his reflections on challenges he has encountered in his various roles, the importance of mentors, and how to continue evolving and sharpening your skills.

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Multifamily Leaders Podcast Episode 47: What the National Supplier Council Can Do for You with Jay Lopeman

pencil icon by Priyanka Agarwal on Aug 29, 2022 9:16:53 AM

Jay Lopeman serves as the 2022 NAA National Supplier Council (NSC) chair. He deeply believes in the impact that involvement with the NSC from both the supplier partner and the owner-operator perspective can have. Listen in to hear Jay’s thoughts on the benefits of the NSC and why making connections at the local, state, and national level is so important.

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Multifamily Leaders Podcast Episode 46: Developing Communities that Stand Out with Kate Good

pencil icon by Priyanka Agarwal on Aug 16, 2022 2:48:12 PM

Kate Good is an Apartment All-Star, emcee, and development and marketing professional. She has a great passion for designing communities to create a unique and meaningful sense of home. Listen in to glean ideas for embracing challenges and trends in order to stand out in the market.

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Multifamily Leaders Podcast Episode 45: Hiring Practices that Generate Exceptional Service with Trevor Workman

pencil icon by Priyanka Agarwal on Aug 2, 2022 8:06:35 AM

Trevor Workman returns to the Multifamily Leaders Podcast to discuss his insights regarding hiring practices and the use of artificial intelligence (AI). While he acknowledges the usefulness of AI in certain aspects of the process, he believes that human contact is crucial in assessing talent and in providing customer service. Listen in to glean tips for your own hiring process and what to prioritize in order to acquire the best talent.

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