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Our Company

Who We Are

J Turner Research is the leading full-circle online reputation management firm that empowers multifamily companies with data to drive revenue. With our unique 360-degree process, we enable companies to enhance resident satisfaction, increase closing ratios, and improve their online reputation.

Things We Love

joseph batdorf
Our Founder
Joseph Batdorf has contributed to the multifamily industry with his vision and insight for more than 35 years. He co-founded J Turner Research in 2003 to provide property managers and owners with the custom tools they need to advance their portfolios. If you’re lucky, you may catch Joseph speaking at an industry conference this year!
We focus on gathering credible, hands-on, timely feedback that you can act on. We extensively survey thousands of residents and prospects each month to offer actionable feedback to our clients. These insights are captured in comprehensive, easy to read reports delivered on demand through our Dashboard.
Houston Property Management Software
We are proud to be headquartered in the greatest city in America! Home to the Astros, the best BBQ, a thriving creative community, the Texans, and some of the nation’s biggest corporations - we are in good company!
In addition to client success, the other J Turner fuel source is coffee. We keep it flowing at our office and the ideas keep flowing with it. Ask us about the day we ran out of coffee for a good story!
online reputation management
Online Reputation Management
We have pioneered a comprehensive online reputation management strategy available through our state-of-the art Ratings Tracker dashboard. We monitor the ratings and reviews of over 120,000 properties in the nation across 21 review sites and ILSs to determine individual Online Reputation Assessment™ (ORA™) scores. The ORA™ score serves as the industry standard to measure and benchmark your property and/or company’s online reputation. You can now get your score through our ORA™ app too!
New Team Members
Our team is home to the most vivacious, talented, insightful, quirky, intellectual researchers in the industry. Does this sound like you? Let us know - we are always looking for new team members!
happier residents
Making Happier Residents
The ultimate goal is to make our clients’ residents happier. We gather feedback, assess online reputations, and streamline reporting all so that clients can see where they are excelling and what they need to improve to make their residents happy to come day after day, and hopefully year after year.
our clients
Our dedication to helping our clients meet their business goals has been our driving factor from the very first day and continues to inspire us. We love our clients and strive to always be a valuable partner.
What our clients say about us
Working with J Turner’s team has been an incredible partnership...
Working with J Turner’s team has been an incredible partnership of collaboration and unique analytics that have provided deep insights that continue to drive business results.

Tom Geyer

Director, Brand Management
The Bozzuto Group
Thanks for all the help and advice you have provided to help us target in on this important component of our Brand development.
The J Turner survey product has been a key component in our service focus at Mandel, allowing us to gain frequent and ongoing insight from our residents to help us continually improve. It has also served as a great metric with which to recognize our star performers on-site, both within our management/sales teams as well as within our maintenance service professionals!

Don Lindeman

President of Property Management
Mandel Group, Inc.
 The results Cardinal Group has been able to achieve are amazing!
We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation. We have over 150 communities nationwide and with their services, we have been able to track and respond to reviews in a timely manner, survey our prospects and residents on their experience, and generate monthly reporting for our onsite teams.

Alexandra Buechler

Digital Marketing Specialist
Cardinal Group Management

Join other happy customers of J Turner Research. Get started by talking with our team today.