Review Response Service

Crafting authentic responses for exceptional service

Let our professional response writing team partner with you to bear the weight of review responses while your team focuses on attracting and retaining residents.

Smarter Review Response Service

Our Review Response team is an extension of your team.

Why do you need Review Response Services?

With our review response service team, you can count on a professional, relevant, and tactful response representing industry practices and your organization's brand voice. 

 

A proven, trusted advisor for managing critical events that demand crisis management

 

All reviews are responded to based on the guidelines provided by your organization.

All leading review sites are responded to, both multifamily-specific and generic.

 

Easy to use notes tool to share the inside scoop on 1, 2, and 3-star ratings.

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Hear from our smart partners

 “J Turner’s response team has made a difference by researching and replying to our online reviews in a timely and professional manner. They serve as an extension of our site teams and will reach out to learn more about a reported issue before posting a reply. Having J Turner on our team has saved our sites time while ensuring consistent and prompt responses to our customers.”

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Why you will love us

The response team is led by Priyanka Agarwal, a passionate multifamily professional with over two decades of public relations experience.

The response team has completed over half a million review responses.

 

Trusted by 65+ happy multifamily organizations.

 

The team comprises twenty response writers with over 200 years of collective experience in professional writing.

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Improving Resident Experience

Our clients trust our tools to improve resident experience and increase retention. Hear from our partners how our powerful data insights and personalized solutions have helped their businesses thrive.

We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.

Alex O' Brien, President
Cardinal Group Management

We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.

Alex O' Brien, President
Cardinal Group Management

We recognize that the more feedback we get, the easier it is for us to identify those trends and come up with efficiencies to make our business better.

Michele Bettinazzi, Customer Experience Manager
PeakMade

 

We recognize that the more feedback we get, the easier it is for us to identify those trends and come up with efficiencies to make our business better.

Michele Bettinazzi, Customer Experience Manager
PeakMade

The reputation of Dayrise is very important to me and everyone who works here, so to have that information really helps us to run our business.

Suan Tinsley, Partner
Dayrise Residential

 

The reputation of Dayrise is very important to me and everyone who works here, so to have that information really helps us to run our business.

Suan Tinsley, Partner
Dayrise Residential

J Turner connects me with every one of the 4,220 units that live within our portfolio. 

Robert Martinez, CEO & Founder
Rockstar Capital

 

J Turner connects me with every one of the 4,220 units that live within our portfolio. 

Robert Martinez, CEO & Founder
Rockstar Capital

We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.

Alex O' Brien, President
Cardinal Group Management
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We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.

Alex O' Brien, President
Cardinal Group Management

 I have to say, I love this service.  It saved us two bad reviews at 38° North.  We were able to fix them within 24 hours and get them to 5 stars.

Rebecca Jones, Executive Portfolio Manager
FPI Management
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 I have to say, I love this service.  It saved us two bad reviews at 38° North.  We were able to fix them within 24 hours and get them to 5 stars.

Rebecca Jones, Executive Portfolio Manager
FPI Management
Resident Satisfaction Case Study
Resident Satisfaction Case Study
Resident Satisfaction Case Study
Resident Satisfaction Case Study
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Are You Ready To Develop A Community With Happy Residents?