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J Turner Research presents the 14th edition of The Mechanics of Online Review Sites and ILSs, the industry’s definitive guide to the online review landscape. Our continued, comprehensive analysis provides the most rigorous and insightful data available on resident feedback.
This report, analyzing the first half of 2025, is drawn from our expanded portfolio, which now monitors over 150,400 multifamily properties nationwide. The data confirms the critical role of resident feedback in the rental journey, with 93% (140,402) of all monitored properties having at least one online review.
