The Mechanics of Online Review Sites and ILSs: Fourth Edition

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The fourth edition of The Mechanics of Online Review Sites and ILSs is an unparalleled resource on the growth of online reviews, reviews sites, and Internet Listing Services (ILSs) relevant to the multifamily industry. It offers a quantitative perspective on the progression of online reputation in multifamily. Our analysis originates from the online reputation monitoring of close to 116,000 properties nationwide across various review sites and ILSs, each month.

Download the report for the latest on:



    Q 1 2020 – growth in review volume, sentiment, and source of reviews


    Trends in the growth of multifamily online reviews since 2015 to date


    Review sites market share


    Update to ORA™ score calculation


    Review sites and ILSs – Policy changes and updates

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