“When one ship rises, we all rise together. And so, I take that approach, where rather than trying to protect secrets, I’d rather share what we’re doing, share ideas…so they can grow even better.”
In this episode, Mindy Price chats with Tyler Marker about his insights as a professional development leader. Tyler acknowledges that leadership has changed, and we need to learn from the pandemic in order to align our organizations in this new moment. He explains that it is necessary to understand the needs of your customer base, reset your priorities, and be able to communicate those priorities to empower your staff.
Tyler next details how the endemic is affecting how companies operate. It is clear that there is at times a disconnect between what employees want (a hybrid work environment) and what supervisors want (onsite work). Therefore, it will be increasingly important for employers to offer options, training, and personalization for their teams to harness the best productivity.
Mindy and Tyler also look ahead at what will be necessary for companies to stay competitive in the months and years to come. Tyler emphasizes how crucial it is to invest in your staff because that is where you will build loyalty, trust, and satisfaction that will then affect your residents and bottom line. He and Mindy close their conversation by offering advice to those who would like a career in the multifamily or professional development industry, including being open to possibilities for advancement and having a genuine passion for taking care of people.