The Mechanics of Online Review Sites and ILSs: Eighth Edition

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The eighth edition of The Mechanics of Online Review Sites and ILSs is the multifamily industry’s only comprehensive resource that features the growth of online reviews, the market share of reviews sites and Internet Listing Services (ILSs), and new trends in the reputation landscape. The analysis for this report is based on monitoring the online ratings and reviews of 130,000 + properties nationwide across multiple review sites and ILSs, each month. J Turner has conducted this extensive research since 2012.

Mechanics of Online Reviews 8th Edition 2022

Download the report for the latest on:


    Q2 2022 – growth in review volume, review sentiment, and market share of review sites and ILSs.


    Trends in the growth of multifamily online reviews since 2015.


    Review gating guidelines by the Federal Trade Commission.


    Top topics mentioned by residents in over 200,000 reviews.

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