Resident Attitude Towards Renewals and Online Reputation

[Updated: June 2018]

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Our latest study explores resident thought processes towards renewals, online reputation, and manager responses. More than 39,000 residents nationwide share their perspective on:

Lease Renewal and Online Reputation - J Turner Research (June 2018) (dragged)

 

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    Renewal timing and resident expectations

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    Preferred communication method for renewal

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    Intent to renew and relationship with satisfaction

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    The importance of online reputation of a management company

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    The expectations and influence of manager responses

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    The interplay between giving and asking for reviews

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    And much more…

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