Announcing the 2023 MSA 1-25 Power Ranking

Sep 26, 2023 by Priyanka Agarwal

The top 25 Most Populated MSAS and the Top 10 ORA properties in each

In September’s ORA Power Ranking, we spotlight the top 25 most populous MSAs (metropolitan statistical areas) in the nation and recognize the top 10 properties in each based on their Online Reputation Assessment (ORA score). We also highlight the average ORA score of each MSA.

Charlotte-Concord-Gastonia, NC-SC MSA continues to be the number one MSA with the most favorable reputation among apartment residents, with 67.49 ORA. The top ORA property in this MSA is Greenside (Charlotte, NC), with a score of 99 and managed by RKW Residential.

To view the top ranked ORA properties in the 25 largest MSAs in the country, please scroll to the MAP below. Please note for properties with the same ORA score, the property with a higher number of reviews ranks higher.

The population in the top 25 MSAs ranges from 2,509,489 (Portland–Vancouver–Hillsboro, OR-WA) to 19,557,311(New York–Newark–Jersey City, NY-NJ). The top 25 MSA population data was obtained from Wikipedia in September 2023. 

Boston-Cambridge-Newton, MA-NH MSA is the second most reputable MSA among apartment residents, with 66.81 ORA. Hanover Crossing Residences (Hanover, MA), managed by Hanover Company, is the top property in this MSA with 99 ORA.

Washington-Arlington-Alexandria, DC-VA-MD-WV MSA ranks third with 66.15 ORA. The number one property in this MSA is Hanover 8th Street (Washington, DC), with a 99 ORA score. It is managed by Hanover Company.

Some noteworthy statistics of the 2023 top 25 MSA ranking:

  • Overall, 12 of the top 25 MSAs performed above the national average ORA of 63.31. 
    We will announce the top properties in the 26-50 MSAs in October. The MSA ORA Power Ranking series was first introduced in 2017.


About the ORA Power Rankings

Developed by J Turner Research, the ORA Power Rankings are a monthly, independent ranking of apartment properties and management companies based on their Online Reputation Assessment (ORA) scores. A property or management company is not required to be a J Turner Research client to qualify for this ranking, which is published by J Turner’s media partner Multifamily Executive. To learn more or to request your ORA score, visit



The ORA score is an aggregate compilation of a property’s ratings across various review sites and ILSs. Each month, J Turner Research monitors the online ratings of more than 139,000 properties nationwide. Using a statistical model, a single score based on a scale of 0 to 100 is assigned to each property. This score serves as a benchmark to compare a company’s individual properties and portfolios nationally, regionally, and against the competition.

Are you curious about your ORA score?