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"Keep that momentum of ‘I love my job,’ ‘we are a team,’ ‘we are family.’ And it goes a long way.”
Mindy Price chats with Priscilla Deleon about her role as a manager and consultant for multifamily properties. Deleon always makes it her first priority to gain the trust of her team members, and she offers tips for doing so. She strives to ensure her team knows she has their back, is open to questions, and is not there to make anyone feel beneath her, but rather to make the community better together.
Next Mindy and Deleon assess how to find talent and the importance of training. Deleon says she sometimes looks outside of the industry for hiring. She finds that servers have many customer service and people skills that are transferable to the multifamily industry. When training new team members, Deleon recognizes the necessity of teaching the basics of the job but also emphasizes examining who is strong on your team and empowering them to grow even further.
Finally, Deleon shares how she motivates her staff and fosters a team mentality. Through little prizes like lottery tickets, gifts like coffee, or friendly competitions, her goal is to build fun and friendly team morale that translates into a team approach when serving residents. For those seeking a similar career path, Deleon’s advice is simple: Go for it, because you can grow as much as you would like in this industry.