The Mechanics of Online Review Sites and ILSs: Ninth Edition

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The ninth edition of The Mechanics of Online Review Sites and ILSs is the multifamily industry’s only comprehensive resource that features the growth of online reviews, the market share of reviews sites and Internet Listing Services (ILSs), and the top themes mentioned by residents in reviews in 2022. J Turner monitors the online ratings and reviews of 132,000 + properties nationwide across major review sites and ILSs, each month, and it is the only company to produce an in-depth analysis of the multifamily review landscape since 2012.

Download the Mechanics Ninth Edition to learn::


    Q4 2022 – growth in review volume and sentiment, and market share of review sites and ILSs.


    Trends in the growth of multifamily online reviews since 2015.


    Top topics mentioned by residents in close to 300,000 reviews as analyzed by J Turner’s AI model.

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