The Cost of Losing Connection draws upon four of J Turner’s significant research studies and other national trends to explore the relationship between employee satisfaction, employee turnover, and resident satisfaction. It presents a deep dive into the correlation between resident satisfaction with online reputation and revenue performance.
What you will learn:
- • The average tenure of a property manager nationally and by state; the relationship between manager tenure and ORA™ scores
- • The effect of the Pandemic on onsite personnel’s morale
- • Trust in onsite personnel and its influence on a resident’s decision to lease
- • Resident satisfaction trends over time – as measured by TALi
- • Resident satisfaction of the 2021 Elite 1% properties as compared to the non-Elite properties
- •Residents’ preferences for multiple review sources, recency of reviews, and review content
• The impact of ORA™ scores on the residents’ decision to visit a property
- •Residents’ preferences for multiple review sources, recency of reviews, and review content
- • The impact of ORA™ scores on the residents’ decision to visit a property
