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The Cost of Losing Connection draws upon four of J Turner’s significant research studies and other national trends to explore the relationship between employee satisfaction, employee turnover, and resident satisfaction. It presents a deep dive into the correlation between resident satisfaction with online reputation and revenue performance.
What you will learn:
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Employee Satisfaction
The average tenure of a property manager nationally and by state; the relationship between manager tenure and ORA™ scores. The effect of the Pandemic on onsite personnel’s morale. Trust in onsite personnel and its influence on a resident’s decision to lease
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Resident Satisfaction
Resident satisfaction trends over time – as measured by TALi. Resident satisfaction of the 2021 Elite 1% properties as compared to the non-Elite properties
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Online Reputation
Residents’ preferences for multiple review sources, recency of reviews, and review content. The impact of ORA™ scores on the residents’ decision to visit a property
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Revenue Performance
Residents’ preferences for multiple review sources, recency of reviews, and review content. The impact of ORA™ scores on the residents’ decision to visit a property
