Your residents are opening up. That’s huge— listening is the first step, but certainly not the only step. Without action, feedback can backfire, eroding trust and loyalty.

🔷 Explore how to turn feedback into meaningful action using the REWIND framework.

🔷 Learn national response trends across surveys, reviews, and social media—and why acting fast could be the difference between building loyalty or losing it.

Watch this compelling, data-driven session that challenges the way we engage with resident feedback.

Here is our hype playlist!