Concord Crystal City voted Best in Arlington VA

J Turner Research tracked the online reputation of 120 properties in the city to rank the top properties in online resident satisfaction.

Arlington, VA – July, 2014 – Based on a breakthrough national study of apartment rating sites, Concord in Crystal City apartments has been determined as the ‘Best Property’ with the most satisfied apartment residents in Arlington, VA.  In an online reputation assessment study, J Turner Research tracked and analyzed information on 120 properties in Arlington from the leading apartment ratings sites. To overcome the challenge of multiple ratings scales, J Turner Research devised a statistical model that established a single scoring scale of 1-100 representing the aggregates of relevant sites. Arlington’s average score in online resident satisfaction is 50, this score served as a benchmark to compare various properties in the city. Concord in Crystal City managed by Bozzuto Management of Greenbelt, Maryland, emerged as the best property with a final score of 81.  The top properties in Arlington are:

Arlington, VA Top Properties with the Most Satisfied Apartment Residents

** A property with a minimum of 50 reviews across multiple rating sites was eligible to be ranked among the top properties in Arlington.

The J Turner Research study—The Digital Mirror: Online Ratings and Reflection tracked and analyzed the online reputation of more than 46,000 properties spread across 131 cities in the country.  Based on a scoring scale of 1-100, the national average in online resident satisfaction is 47, Arlington scored 50 to rank ninth in the nation in online resident satisfaction.

“Concord in Crystal City has demonstrated a strong desire to please its residents as evident from being ranked as the best property in Arlington. It is commendable that Bozzuto Management manages two of the top five properties in the city,” said Joseph Batdorf, President, J Turner Research.

“Apartment residents are increasingly using the digital platform to voice their opinions and concerns. Our study is an effort to evaluate the impact of online reputation on properties and management companies nationwide.  By determining the best properties in specific cities, we hope to initiate and further a discussion on industry best practices to earn positive reviews by apartment residents,” added Mr. Batdorf.

For additional information on the study, The Digital Mirror: Online Ratings and Reflection, please contact Joseph Batdorf.

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About J Turner Research

 Founded in 2001, J Turner Research is the leading provider of innovative, affordable, and business enhancing market research services for the multifamily industry. J Turner uses state-of-the-art technology to empower clients with real time, actionable operational intelligence. With its unique survey methodology, industry benchmarking process, and trending reports, the company strives to consistently meet the changing demands of the multifamily industry. Based in Houston, the company offers a range of cutting edge services including monthly resident satisfaction surveys, real-time prospect feedback surveys, and an online reputation assessment tool among others. For more information, please call (281) 558- 4840 or visit J Turner Research.