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Review Response Service

Is your team overwhelmed with responding to reviews?

Are reviews sometimes taken personally?

Do review responses take away time from day-to-day property management?

Let us do the heavy lifting, while your teams focus on attracting and retaining residents.

  

10 COMMANDMENTS OF RESPONDING TO REVIEWS

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RESPONSES MATTER!

Manager responses are a compelling factor in the apartment search process. According to our research:

  • Close to 70% of renters pay attention to manager responses.
  • Manager responses significantly improve residents’ perceptions of the apartment community; residents rate this influence at a high of 8.12 on a 10-point scale.
  • The top three expectations from a manager’s response include: commitment to resolve the issue, authentic/customized response and the right attitude.

Our team combines their professional writing skills with industry expertise to craft personalized responses to your reviews. Talk to us today!

Read our latest articles to learn about issues and trends in online reviews.

 

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