To continue our discussion of retaining team members during this period of staffing shortages, Priscilla Deleon joins the podcast to offer team-building tips as a manager and consultant. She discusses the importance of trust, praise, and activities to enhance team mentality, as well as offering advice for those pursuing a career in the industry.
"Keep that momentum of ‘I love my job,’ ‘we are a team,’ ‘we are family.’ And it goes a long way.”
Mindy Price chats with Priscilla Deleon about her role as a manager and consultant for multifamily properties. Deleon always makes it her first priority to gain the trust of her team members, and she offers tips for doing so. She strives to ensure her team knows she has their back, is open to questions, and is not there to make anyone feel beneath her, but rather to make the community better together.
Next Mindy and Deleon assess how to find talent and the importance of training. Deleon says she sometimes looks outside of the industry for hiring. She finds that servers have many customer service and people skills that are transferable to the multifamily industry. When training new team members, Deleon recognizes the necessity of teaching the basics of the job but also emphasizes examining who is strong on your team and empowering them to grow even further.
Finally, Deleon shares how she motivates her staff and fosters a team mentality. Through little prizes like lottery tickets, gifts like coffee, or friendly competitions, her goal is to build fun and friendly team morale that translates into a team approach when serving residents. For those seeking a similar career path, Deleon’s advice is simple: Go for it, because you can grow as much as you would like in this industry.
Priyanka Agarwal is a public relations expert with over two decades of experience in the field. In her current role, Priyanka serves as the public relations consultant for J Turner Research. She specializes in online reputation management, corporate content creation, and strategic PR planning. She is a contributory author for NAA, Multifamily Insider, and PR Daily. Priyanka holds a master’s degree in public relations from the Jack J. Valenti School of Communications, University of Houston.