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"If you don’t have that servant’s heart, if you really don’t desire to serve people and have that humility that goes with that, you’re probably in the wrong business. If you do have that you will excel in a significant way.”
In the first part of this episode, Mindy and Rick reflect on 2020 and look ahead to 2021. Rick is proud of the many ways his team—and the industry as a whole—worked together to adapt to ever-changing protocols to keep their communities safe. He discusses the best practices that were shared among industry leaders and the importance of communication at all levels.
As Rick steps into his new role as NAA Chairman of the Board, his priority for 2021 is to “focus forward.” Of particular importance to him is being a leading voice is promoting ideas for affordable housing and increasing diversity and inclusivity at all operational levels of the business.
Finally, Rick shares advice for those who seek leadership positions within his industry. He focuses on the importance of The Golden Rule—doing unto others as you would have done unto you—and having at your core a servant’s heart. He also notes that hard work, grit, and determination are always noticed and will help you achieve your goals.