The Turner Apartment Loyalty Index (TALi) is our unique proactive, monthly approach to resident surveys; providing hands-on, continuous monitoring of your apartment resident satisfaction. Developed after extensive research, the TALi statistical model predicts customer loyalty by focusing on specific aspects that correlate with positive resident behaviors.
Benefits
Increase resident retention by delivering better customer satisfaction on an ongoing basis and proactively engage resident concerns with frequent alerts
Identify trends, challenges, and areas of improvement quickly - make decisions on best allocation of resources
Increase resident referrals and renewals and reduce turnover costs by increasing average stay lengths
Improve brand relocation statistics
Reports include
TALi Analysis - Monthly side-by-side of resident satisfaction trending and analytics.Sorted by property, region, and portfolio. Benchmarking with national TALi averages.
Online Reports - Never wait for monthly TALi reports; access all resident feedback in real-time, easy to read web-based reports.
Property Trend Reports - These reports provide a specific diagnosis of resident responses that enable management to pinpoint the challenges and focus on the challenges of their community from a resident perspective.
HOW TALI WORKS
Our 6 step survey process gets you the feedback you need from your residents.
Step 1
Short 1-minute surveys are emailed to residents monthly.
Step 2
Residents respond; typical response rates are high - up to 43%.
Step 3
Residents’ feedback is imported into easy-to-read monthly reports.
Step 4
Management can also access complete details of all resident responses online.
Step 5
Management makes decisions based on continuous resident feedback.
Step 6
Your property sees higher referral rates and longer average stays!
