TALI Apartment Resident Surveys

TALi Apartment Resident Surveys

Monitor resident satisfaction, focusing on higher renewals, higher referral rates and longer average resident stay.
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2016 Next Gen Apartment Report from MFE Conference

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Apartment resident surveys
Turner Apartment Loyalty Index (TALi)

The Turner Apartment Loyalty Index (TALi) is our unique proactive, monthly approach to resident surveys; providing hands-on, continuous monitoring of your apartment resident satisfaction. Developed after extensive research, the TALi statistical model predicts customer loyalty by focusing on specific aspects that correlate with positive resident behaviors. 

Benefits
  • Increase resident retention by delivering better customer satisfaction on an ongoing basis and proactively engage resident concerns with frequent alerts
  • Identify trends, challenges, and areas of improvement quickly - make decisions on best allocation of resources
  • Increase resident referrals and renewals and reduce turnover costs by increasing average stay lengths
  • Improve brand relocation statistics
Reports include
  • TALi Analysis - Monthly side-by-side of resident satisfaction trending and analytics.  Sorted by property, region, and portfolio. Benchmarking with national TALi averages.

  • Online Reports - Never wait for monthly TALi reports; access all resident feedback in real-time, easy to read web-based reports.

  • Property Trend Reports - These reports provide a specific diagnosis of resident responses that enable management to pinpoint the challenges and focus on the challenges of their community from a resident perspective.

HOW TALI WORKS

Our 6 step survey process gets you the feedback you need from your residents. 
  • apartment resident surveys
  • apartment resident survey example question
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Download the full report 

These are just the results from one of your resident survey projects. Be sure to check out our Resource Center for more.

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Step 1
Short 1-minute surveys are emailed to residents monthly.
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Step 2
Residents respond; typical response rates are high - up to 43%.
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Step 3
Residents’ feedback is imported into easy-to-read monthly reports.
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Step 4
Management can also access complete details of all resident responses online.
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Step 5
Management makes decisions baed on continuous resident feedback.
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Step 6
Your property sees higher referral rates and longer average stays!

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