Resident Surveys

The Formula for Resident loyalty

Monitor resident satisfaction, focusing on higher renewals, increased referral rates, and longer average resident stay.

Smarter Resident Surveys

The Turner Apartment Loyalty Index (TALi) is our unique proactive, monthly approach to resident surveys, providing hands-on, continuous monitoring of your resident experience. Developed after extensive research, the TALi statistical model predicts customer loyalty by focusing on specific aspects that correlate with positive resident renewal indicators.

Why do you need Resident Surveys?

A smart reputation formula starts with your residents having a positive experience. Our resident survey program provides an easy-to-understand index that will help you move your overall reputation in the right direction. 

 

Increase resident retention by allowing residents to share their voices.

 

Identify trends, challenges, and opportunities quickly to make the best decision on the effective allocation of resources.

 

Reduce turnover costs by keeping residents longer as you provide what they really want.

 

Uncover hard-to-obtain feedback from residents who won’t proactively share their experience.

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Other smart features and benefits

A proven process to intelligently identify what matters to residents most likely to renew.

 

Feedback data is presented in a way to identify areas improving and areas declining.

 

Work with our team or leverage our Action Planning Tool to improve areas of opportunity.

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Improving Resident Experience

Our clients trust our tools to improve resident experience and increase retention. Hear from our partners how our powerful data insights and personalized solutions have helped their businesses thrive.

We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.

Alex O' Brien, President
Cardinal Group Management

We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.

Alex O' Brien, President
Cardinal Group Management
Resident Satisfaction Case Study
Resident Satisfaction Case Study
Resident Satisfaction Case Study
Resident Satisfaction Case Study

Are You Ready To Develop A Community With Happy Residents?