Resident Surveys
The Formula for Resident loyalty
Monitor resident satisfaction, focusing on higher renewals, increased referral rates, and longer average resident stay.
Smarter Resident Surveys
The Turner Apartment Loyalty Index (TALi) is our unique proactive, monthly approach to resident surveys, providing hands-on, continuous monitoring of your resident experience. Developed after extensive research, the TALi statistical model predicts customer loyalty by focusing on specific aspects that correlate with positive resident renewal indicators.
Why do you need Resident Surveys?
A smart reputation formula starts with your residents having a positive experience. Our resident survey program provides an easy-to-understand index that will help you move your overall reputation in the right direction.
Increase resident retention by allowing residents to share their voices.
Identify trends, challenges, and opportunities quickly to make the best decision on the effective allocation of resources.
Reduce turnover costs by keeping residents longer as you provide what they really want.
Uncover hard-to-obtain feedback from residents who won’t proactively share their experience.
Other smart features and benefits
A proven process to intelligently identify what matters to residents most likely to renew.
Feedback data is presented in a way to identify areas improving and areas declining.
Work with our team or leverage our Action Planning Tool to improve areas of opportunity.
Improving Resident Experience
Our clients trust our tools to improve resident experience and increase retention. Hear from our partners how our powerful data insights and personalized solutions have helped their businesses thrive.
We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.
Alex O' Brien, President
Cardinal Group Management
We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.
Alex O' Brien, President
Cardinal Group Management
We recognize that the more feedback we get, the easier it is for us to identify those trends and come up with efficiencies to make our business better.
Michele Bettinazzi, Customer Experience Manager
PeakMade
We recognize that the more feedback we get, the easier it is for us to identify those trends and come up with efficiencies to make our business better.
Michele Bettinazzi, Customer Experience Manager
PeakMade
The reputation of Dayrise is very important to me and everyone who works here, so to have that information really helps us to run our business.
Suan Tinsley, Partner
Dayrise Residential
The reputation of Dayrise is very important to me and everyone who works here, so to have that information really helps us to run our business.
Suan Tinsley, Partner
Dayrise Residential
J Turner connects me with every one of the 4,220 units that live within our portfolio.
Robert Martinez, CEO & Founder
Rockstar Capital
J Turner connects me with every one of the 4,220 units that live within our portfolio.
Robert Martinez, CEO & Founder
Rockstar Capital
We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.
Alex O' Brien, President
Cardinal Group Management
We have been using J Turner's products for quite some time now and it has given us an edge in managing our online reputation.
Alex O' Brien, President
Cardinal Group Management
I have to say, I love this service. It saved us two bad reviews at 38° North. We were able to fix them within 24 hours and get them to 5 stars.
Rebecca Jones, Executive Portfolio Manager
FPI Management
I have to say, I love this service. It saved us two bad reviews at 38° North. We were able to fix them within 24 hours and get them to 5 stars.