News

 

Check out recent news about J Turner Research:

  • 4/14 MHN: Raleigh, N.C., Tops the List for Highest Renter Customer Satisfaction 
  • 4/14 Raleigh apartment renters rank No. 1 in customer satisfaction
  • 3/14 Turn Thumbs-Down Reviews Into Thumbs-Up Service
  • 2/14 J Turner Research Top 35 for 2013
  • 1/14 MHN Online

Research

Download one of our our latest research reports:

  • Student Housing -What Millennials Want
  • Top 10 Apartment Resident Complaints
  • e-Book - Top Technology Trends

Services

J Turner’s apartment surveys measure:

  • Resident & Prospect Satisfaction
  • Online Reputation Management
  • Student and Parent Satisfaction 
  • Custom Surveys

At J Turner Research, we use our exclusive methodology to continuously measure and monitor prospect and resident satisfaction. Our team uses the latest technologies and statistical modeling to identify key factors affecting occupancy, referrals, brand loyalty, and leasing. We execute over 1-million surveys annually, providing usable operational intelligence to improve your bottom line.

Resident Satisfaction = Profitability

“We believe a prospect’s perception and satisfaction directly corresponds to improved closing ratios. Having access to regular feedback helps us refine our processes and procedures so we deliver the service levels our prospects expect.”

Promote & Use Survey Response

“TALi surveys give me a real time view of my properties from the resident’s perspective. Now I can evaluate my on site and maintenance staff and prioritize my capital expense plans.”

 
“With the J Turner Research Facebook application we are strategically posting the great things people are saying about our communities for everyone to see."