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Priyanka Agarwal

Written by Priyanka Agarwal

Priyanka Agarwal is a public relations expert with over two decades of experience in the field. In her current role, Priyanka serves as the public relations consultant for J Turner Research. She specializes in online reputation management, corporate content creation, and strategic PR planning. She is a contributory author for NAA, Multifamily Insider, and PR Daily. Priyanka holds a master’s degree in public relations from the Jack J. Valenti School of Communications, University of Houston.

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Multifamily Leaders Podcast Episode 26: An Explanation of ORA™ Enhancements with Turner Batdorf

pencil icon by Priyanka Agarwal on Oct 19, 2021 9:27:26 AM

ORA™ gives property managers a snapshot of how their properties are doing with regards to resident satisfaction. With the new release of ORA™ scores in October, many property managers were surprised to see their scores change. Turner Batdorf explains the three augmentations that were added to the ORA™ algorithm and how managers can use this new information to increase resident satisfaction and attract prospects to the community.

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Multifamily Leaders Podcast Episode 25: Fostering a Lifestyle of Customized Customer Service with Trevor Workman

pencil icon by Priyanka Agarwal on Oct 4, 2021 8:49:33 AM

Trevor Workman aims to please, and he is known for once declaring “I drink Google reviews all day.” But more than that, Trevor serves his residents from a place of genuine care and the desire to make their lives easier. Listen in to hear his insights on how to provide authentic, superior service that results in higher satisfaction, renewal, and ratings.

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Multifamily Leaders Podcast Episode 24: Achieving A-Class Satisfaction Ratings through Exceptional Customer Service with Jonathan Brophy

pencil icon by Priyanka Agarwal on Sep 21, 2021 9:03:01 AM

As the property manager of a multifamily community, Jonathan Brophy is on the front lines of resident relations. He has achieved consistently excellent ratings for his customer service and offers insights for providing genuine care. Listen in to better understand the foundations of customer support that will help retain your residents and keep them satisfied.

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Multifamily Leaders Podcast Episode 23: Establishing a Culture of Positivity to Help Enhance Resident Satisfaction with Anissa Faus

pencil icon by Priyanka Agarwal on Sep 7, 2021 8:29:10 AM

Residents need to feel satisfied in order to renew with a community. Anissa Faus knows that creating a culture of satisfaction starts with her team of employees and extends outward from there. Listen in to glean insights about team development, attracting prospects, and focusing on what you can control to ensure your residents remain satisfied.

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Multifamily Leaders Podcast Episode 22: Leadership and Balance in Times of Stress and Burn-out with Rommel Anacan

pencil icon by Priyanka Agarwal on Aug 23, 2021 12:41:55 PM

Rommel Anacan has devoted his career to helping individuals and companies identify obstacles, breakthrough limits, and achieve success. Listen in to this energetic discussion to glean ideas for overcoming burnout, managing time, creating balance, and being the best leader, you can be.

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