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No Simple Way to Monitor All Properties
Asset Living has been in business for 35 years. The third party property management company has grown tremendously over the years, now serving roughly 35,000 units across multiple properties located throughout the United States. Catering to student, senior, and multifamily housing needs, Asset Living understandably has a lot on their plate — each property has their own specific needs and concerns, and managing the reputation for all of them was becoming increasingly overwhelming. With multiple logins across various review sites, each property was struggling to manage everything in-house. Asset Living needed a solution that would help them build and improve the online reputation of all of their properties in a feasible way.
Assessing Their Options
At the heart of Asset Living's search was a strong desire to find a more efficient method of completing tasks. Managing online reviews, with the constant additions of new review sources, was quickly becoming a large-scale process that demanded a lot of time to dedicate to this initiative. Asset Living wanted a solution that would save their property staff’s time along with streamlining their response time to the customer. They also wanted trackable results and analytics to monitor improvements, or opportunities for improvements, at both a property and company level. J Turner’s platform delivered on all of these needs.
Why J Turner?
Asset Living chose J Turner because they liked our offensive and defensive approach to the problem. Managing online reviews is just one aspect of addressing resident satisfaction, but it is often reactionary and doesn’t get to the heart of the problem. With J Turner’s complete inventory of solutions, Asset Living is able to both take steps to repair any issues with a property’s reputation and make improvements for the future based on feedback.
In addition, Asset Living was impressed with our experienced team. They felt that J Turner was better equipped and trained to help them with their needs. Asset Living also enjoyed the collaboration and relationship building they were experiencing in working with the team at J Turner.
More Case Studies
Asset Living
Asset Living wanted a better way to serve the residents living in their 70,000 plus units. With multiple review websites to manage and logins to juggle, it was time for an easier solution. With J Turner's Ratings Tracker and resident surveys, Asset Living now has a proactive way to increase resident happiness. See how we helped them!
Morgan Group
Morgan Group was struggling to get a handle on their online reputation. Overwhelmed with managing 35 properties and over 10,000 units, they wanted one simple way to keep track of resident reviews so their responses would be consistent. Learn how J Turner's solutions helped them regain control and improve their ORA® score by 7 points!
Dayrise Residential
Dayrise Residential knows that positive resident satisfaction has a direct correlation with renewals and new prospects. However, without the proper tools, the company was having issues keeping up with the constant stream of feedback from residents. Working with J Turner has provided them with the resources they need to gather information and use it to make improvements—resulting in a 17.5 point increase in their ORA® score.