Asset Living has been in business for 35 years. The third party property management company has grown tremendously over the years, now serving roughly 35,000 units across multiple properties located throughout the United States. Catering to student, senior, and multifamily housing needs, Asset Living understandably has a lot on their plate — each property has their own specific needs and concerns, and managing the reputation for all of them was becoming increasingly overwhelming. With multiple logins across various review sites, each property was struggling to manage everything in-house. Asset Living needed a solution that would help them build and improve the online reputation of all of their properties in a feasible way.
Asset Living understands that marketing dollars may be wasted if they try to attract residents to properties with bad reputations. They wanted to take a proactive approach to address potential problems.
With J Turner as a partner, operations for Asset Living are much smoother. Receiving reports and automated emails means that they're on top of what's happening with their properties at all times. They consider J Turner’s services vital to their success: As Asset Living grows and they acquire more properties, it will be even more important to know what's happening at all of them, and most importantly, be able to manage them. With J Turner, they are able to immediately see where a property stands and make a plan of action to fix any problems.
Their ORA™ scores have greatly improved, their on-site staff has been able to minimize their time spent managing reviews, and they have seen their improved ORA™ scores translate to higher occupancy.
Morgan Group was struggling to get a handle on their online reputation. Overwhelmed with managing 35 properties and over 10,000 units, they wanted one simple way to keep track of resident reviews so their responses would be consistent. Learn how J Turner's solutions helped them regain control and improve their ORA™ score by 7 points!