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Multifamily Leaders Podcast Episode 30: Building Connectivity between Suppliers and Managers with Angi Pusateri Downey

pencil icon by Priyanka Agarwal on Dec 16, 2021 1:50:31 PM

Behind the data of what contributes to a robust multifamily community are the people who use their passions to bring about success. Angi Pusateri Downey’s role is on the supplier side of the industry, but her focus is always bridging any gap to work with owner-operators and understand the connectivity between them. Listen in to hear her perspective on the importance of involvement in associations and working across the industry to grow.

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Multifamily Leaders Podcast Episode 29: The Best of Year One

pencil icon by Priyanka Agarwal on Nov 29, 2021 9:39:51 AM

For the first anniversary edition of the Multifamily Leaders podcast, Producer J. Turner Batdorf III and host Mindy Price, share their thoughts from some of the most popular episodes of 2021. Listen in to hear what they have to say about insights from the podcasts with Alex Jackiw, Priyanka Agarwal, Stephanie Williams, and Trevor Workman.

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Multifamily Leaders Podcast Episode 28: Trust, Team building, and Retaining Staff with Priscilla Deleon

pencil icon by Priyanka Agarwal on Nov 16, 2021 10:37:17 AM

To continue our discussion of retaining team members during this period of staffing shortages, Priscilla Deleon joins the podcast to offer team-building tips as a manager and consultant. She discusses the importance of trust, praise, and activities to enhance team mentality, as well as offering advice for those pursuing a career in the industry.

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Multifamily Leaders Podcast Episode 27: Maintenance Support and Retaining Talent with Adrian Danila

pencil icon by Priyanka Agarwal on Nov 1, 2021 9:45:23 AM

Maintenance has always been the backbone of multifamily communities. Since the pandemic necessitated restrictions and led to staffing shortages, meeting residents’ maintenance needs has been more challenging. Listen in to glean ideas for retaining talented team members and ensuring your residents remain well-served during these ever-evolving times.

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Multifamily Leaders Podcast Episode 26: An Explanation of ORA™ Enhancements with Turner Batdorf

pencil icon by Priyanka Agarwal on Oct 19, 2021 9:27:26 AM

ORA™ gives property managers a snapshot of how their properties are doing with regards to resident satisfaction. With the new release of ORA™ scores in October, many property managers were surprised to see their scores change. Turner Batdorf explains the three augmentations that were added to the ORA™ algorithm and how managers can use this new information to increase resident satisfaction and attract prospects to the community.

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Multifamily Leaders Podcast Episode 25: Fostering a Lifestyle of Customized Customer Service with Trevor Workman

pencil icon by Priyanka Agarwal on Oct 4, 2021 8:49:33 AM

Trevor Workman aims to please, and he is known for once declaring “I drink Google reviews all day.” But more than that, Trevor serves his residents from a place of genuine care and the desire to make their lives easier. Listen in to hear his insights on how to provide authentic, superior service that results in higher satisfaction, renewal, and ratings.

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