The first-ever J Turner Research Summit will take place on Dec. 9-11 at the Four Seasons Resort in Scottsdale, Arizona. Intentionally designed to be different from the traditional industry conference, the Summit will be free of vendors and will focus on data worth knowing for apartment executives, investors, analysts and developers.
In this episode, you will discover the power of reputation management, how online reviews serve as the front door to the customer experience, and hear a few key stats from J Turner Research.
First impressions are always the most lasting ones. Not taking care of these nine issues can ruin a resident’s early days at your community.
A few days after a resident moves in to your community, the last thing you want them to write in a review is, “I had the worst leasing experience ever in an apartment” or “Do not move here, they don’t care about you once your name is on the lease” or “I would not recommend this place to my worst enemy.”
Bozzuto manages 51 properties in the 2017 Elite 1% ORA™ Power Ranking of properties by online reputation for the year 2017. The Kensington has bagged the number one spot for three consecutive years including 2017.