Bonin Bough: Combatting Crisis and winning during challenging times

by Priyanka Agarwal on Oct 14, 2021 12:27:51 PM

Multifamily Leaders Podcast Episode 25: Fostering a Lifestyle of Customized Customer Service with Trevor Workman

by Priyanka Agarwal on Oct 4, 2021 8:49:33 AM

Trevor Workman aims to please, and he is known for once declaring “I drink Google reviews all day.” But more than that, Trevor serves his residents from a place of genuine care and the desire to make their lives easier. Listen in to hear his insights on how to provide authentic, superior service that results in higher satisfaction, renewal, and ratings.

Multifamily Leaders Podcast Episode 24: Achieving A-Class Satisfaction Ratings through Exceptional Customer Service with Jonathan Brophy

by Priyanka Agarwal on Sep 21, 2021 9:03:01 AM

As the property manager of a multifamily community, Jonathan Brophy is on the front lines of resident relations. He has achieved consistently excellent ratings for his customer service and offers insights for providing genuine care. Listen in to better understand the foundations of customer support that will help retain your residents and keep them satisfied.

Multifamily Leaders Podcast Episode 23: Establishing a Culture of Positivity to Help Enhance Resident Satisfaction with Anissa Faus

by Priyanka Agarwal on Sep 7, 2021 8:29:10 AM

Residents need to feel satisfied in order to renew with a community. Anissa Faus knows that creating a culture of satisfaction starts with her team of employees and extends outward from there. Listen in to glean insights about team development, attracting prospects, and focusing on what you can control to ensure your residents remain satisfied.

It’s all in the data: Connecting reputation to revenue in multifamily

by Priyanka Agarwal on Sep 1, 2021 8:53:41 AM

Multifamily Leaders Podcast Episode 22: Leadership and Balance in Times of Stress and Burn-out with Rommel Anacan

by Priyanka Agarwal on Aug 23, 2021 12:41:55 PM

Rommel Anacan has devoted his career to helping individuals and companies identify obstacles, breakthrough limits, and achieve success. Listen in to this energetic discussion to glean ideas for overcoming burnout, managing time, creating balance, and being the best leader, you can be.

Multifamily Leaders Podcast Episode 21: Parking Woes and Best Practices with Marques Oliver and Evan Happel of Parking Boss

by Priyanka Agarwal on Aug 12, 2021 9:46:33 AM

Parking consistently ranks among the top complaints in online reviews of apartment communities. As times and habits have changed through the decades, some communities simply weren’t built to withstand the current demand for parking—and this is especially true as a result of the pandemic. Listen in to this helpful conversation about the root causes surrounding many parking problems, as well as ideas for how to establish and enforce functional parking policies within your community.