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J Turner's Vault of Resources
A Vault of resources to inspire the little Genius in you!
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How to Ace Reputation Crisis Management:
Trends To Know, Best Practices to Master. Explore top trends in conventional and student online reviews and...
webinars
Jun/29/2023
The Inside Track on Online Reputation from Experts
Special guest Alex O'Brien President of Cardinal Group Management will be joining J Turner Research experts...
webinars
Nov/8/2018
How to Unlock Your Employees’ Best Performance
Marcus Armstrong and Turner Batdorf of J Turner Research provide recommendations based on the insights from...
webinars
Aug/9/2023
Back to the Basics: Customer Service Meant More than Amenities in 2024
Join Turner Batdorf and Marcus Armstrong as they discuss recent trends that inspire optimism for multifamily...
webinars
Jan/30/2025
The Feedback Disconnect: Why Listening Without Action Backfires
Your residents are opening up. That’s huge— listening is the first step, but certainly not the only step....
webinars
Aug/21/2025
ORA is Changing Webinar
The ORA Score Algorithm is going through some critical enhancements starting next month! Hear from Turner...
webinars
Jan/22/2026
Insights from the #1 Student Housing Company
For the fifth consecutive year, The Dinerstein Companies has been named the No. 1 student housing company in...
podcast
Mar/27/2023
Trickle-down Satisfaction through Talent Management with Wendy Rae Walker
Wendy Rae Walker is a partner with TAM Residential, a 2022 winner of NAA’s Top Employer’s Award. Wendy visits...
podcast
Jan/30/2023
The Elite 1% Ranking: Strategies to Increase Your Property’s ORA Score
In the first episode of 2023, Marcus Armstrong visits the podcast to discuss the qualities that enable...
podcast
Jan/17/2023
Online Review Insights to Strengthen Your Business with Priyanka Agarwal
Priyanka Agarwal and her team have responded to over half a million online reviews for multifamily...
podcast
Oct/10/2022
Diversity, Equity, and Inclusion Considerations for Multifamily with Christina Rodriguez
Christina Rodriguez is the creator and founder of Latinas with Masters, as well as a former marketing manager...
podcast
Sep/27/2022
Industry Insights with Don Brunner – A Multifamily Stalwart
Don Brunner is a multifamily leader. As the current NAA Chair of the Board, he understands both the supplier...
podcast
Sep/12/2022
What the National Supplier Council Can Do for You with Jay Lopeman
Jay Lopeman serves as the 2022 NAA National Supplier Council (NSC) chair. He deeply believes in the impact...
podcast
Aug/29/2022
Developing Communities that Stand Out with Kate Good
Kate Good is an Apartment All-Star, emcee, and development and marketing professional. She has a great...
podcast
Aug/16/2022
Hiring Practices that Generate Exceptional Service with Trevor Workman
Trevor Workman returns to the Multifamily Leaders Podcast to discuss his insights regarding hiring practices...
podcast
Aug/2/2022
Getting Real about Student Housing with Alex Monreal
Alex Monreal is the director of leasing, revenue, and marketing strategies for GMH Communities, a student...
podcast
Jul/18/2022
Nurturing Your Talent through Mentorship Programs with Stephanie Puryear Helling
Stephanie Puryear Helling returns to discuss her expertise in and advice for establishing and running...
podcast
Jul/5/2022
Finding Balance and Navigating Goals Through Leadership and Coaching with Stephanie Puryear Helling
Stephanie Puryear Helling is an industry veteran with a passion for helping people. She not only provides...
podcast
Jun/20/2022
Management Company Entrepreneurship – Tips from Stephanie Graves
Stephanie Graves started out in the multifamily industry, and in 2015 started her own third-party management...
podcast
Jun/6/2022
Leadership in Endemic Times with Tyler Marker
Leadership is changing, and how people want to be led has evolved. As we move out of the pandemic and adjust...
podcast
May/23/2022
Best Practices for Sustaining Excellence - a Reflection with Turner Batdorf
At this year’s AIM Conference, Joseph and Turner Batdorf presented a study titled “How to Ride the Wave.”...
podcast
May/11/2022
Understanding Resident Expectations to Sustain a Thriving Market—a Preview with Chelsea Kneeland
The 2022 AIM conference will be held at the end of April, and Chelsea Kneeland is here to preview a study...
podcast
Apr/26/2022
It all begins with teamwork: What it takes to be the #1 ORA Property in the Nation
The George in Fort Worth, TX, is the #1 ORA property in the entire country for online reputation for 2021....
podcast
Apr/4/2022
The Secret Sauce to Earning Resident Satisfaction 365 Days a Year with Julie Fields
Julie Fields is the manager of The Huntley, which ranked #2 in the entire nation for online reputation in the...
podcast
Mar/21/2022
Summit Sessions Dismantling Lies and Finding Fulfillment in Work with Marcus Buckingham
In his bookNine Lies About Work, Marcus Buckingham sheds light on certain beliefs that may hold people back...
podcast
Mar/7/2022
Summit Sessions Enhancing the Human Factor of Business Through Trust Leadership with Tom Geyer
Tom Geyer is an expert in brand strategy and operational effectiveness. His focus is on the human factor in...
podcast
Feb/21/2022
Summit Sessions: Forecasting the Future of Renting with Jason Schenker
Jason Schenker’s specialty is forecasting financial futures. He chats with Mindy about current supply chain...
podcast
Feb/7/2022
Tips to Make it to the Elite 1% ORA® Power Ranking
Marcus Armstrong is a numbers guy, and in this episode, he helps listeners understand what it takes for...
podcast
Jan/25/2022
Summit Sessions: How Embracing Your Childlike Curiosity Can Guide Your Marketing Efforts and Bring Value to Your Communities with Bonin Bough
Bonin Bough helps companies and individuals to think outside the box in order to grow. He offers unique...
podcast
Jan/10/2022
Building Connectivity between Suppliers and Managers with Angi Pusateri Downey
Behind the data of what contributes to a robust multifamily community are the people who use their passions...
podcast
Dec/16/2021
The Best of Year One
For the first anniversary edition of the Multifamily Leaders podcast, Producer J. Turner Batdorf III and host...
podcast
Nov/29/2021
Trust, Team building, and Retaining Staff with Priscilla Deleon
To continue our discussion of retaining team members during this period of staffing shortages, Priscilla...
podcast
Nov/16/2021
Maintenance Support and Retaining Talent with Adrian Danila
Maintenance has always been the backbone of multifamily communities. Since the pandemic necessitated...
podcast
Nov/1/2021
An Explanation of ORA™ Enhancements with Turner Batdorf
ORA™ gives property managers a snapshot of how their properties are doing with regards to resident...
podcast
Oct/19/2021
Fostering a Lifestyle of Customized Customer Service with Trevor Workman
Trevor Workman aims to please, and he is known for once declaring “I drink Google reviews all day.” But more...
podcast
Oct/4/2021
Achieving A-Class Satisfaction Ratings through Exceptional Customer Service with Jonathan Brophy
As the property manager of a multifamily community, Jonathan Brophy is on the front lines of resident...
podcast
Sep/21/2021
Establishing a Culture of Positivity to Help Enhance Resident Satisfaction with Anissa Faus
Residents need to feel satisfied in order to renew with a community. Anissa Faus knows that creating a...
podcast
Sep/7/2021
Leadership and Balance in Times of Stress and Burn-out with Rommel Anacan
Rommel Anacan has devoted his career to helping individuals and companies identify obstacles, breakthrough...
podcast
Aug/23/2021
Parking Woes and Best Practices with Marques Oliver and Evan Happel of Parking Boss
Parking consistently ranks among the top complaints in online reviews of apartment communities. As times and...
podcast
Aug/12/2021
Meaningful Marketing: Pivoting and Innovating with Carina Bryars
Marketing always requires creative thinking, but multifamily marketing teams were put to the test like never...
podcast
Jul/27/2021
Multifamily Security Planning with Nathan Burnett
Crime has no specific address. Residents must feel safe in their apartment homes; therefore, every apartment...
podcast
Jul/12/2021
Transformational Leadership with Gary Gregory
Gary Gregory is a best-selling author and motivational speaker with 20 years of experience in the student and...
podcast
Jun/28/2021
Solutions for Managing Packages and Deliveries with Luxer One’s Chris Moreno
As the volume of packages and deliveries has increased over the years, and especially since the pandemic,...
podcast
Jun/14/2021
The Measurable Impact of ORA™ for Your Community with RealPage's Rich Hughes
A community’s online reputation is increasingly important in the market today, and J Turner Research’s Online...
podcast
Jun/1/2021
Multifamily Leaders Podcast Episode 15: Tips and Trends to Build a Rockstar Community with Robert Martinez
Robert Martinez, founding principal and CEO of Rockstar Capital, is considered the “Apartment Rockstar” for a...
podcast
May/17/2021
The Four P Rule of Responding to Online Reviews
Online reviews for multifamily communities are here to stay and are increasing exponentially. As of Q1 of...
podcast
May/4/2021
Leveraging Training to Enhance Your Property’s Service and Bottom Line with Brent Williams
In 2008, Brent Williams launched Multifamily Insiders. An exceptional “social networking” resource for those...
podcast
Apr/19/2021
Taking on online haters – Focus on the meat and craft tactful review responses
Responding to online reviews requires tact, diplomacy, and professionalism. In light of reviews becoming...
podcast
Apr/6/2021
Memorable Moments from the Multifamily Matters Radio Show
Paul Marks is in his fourth year hosting the Multifamily Matters radio show. In this episode, he reflects on...
podcast
Mar/22/2021
Creating a Seamless Resident Experience in a Post-Pandemic World with Moriah Glasgow
The COVID-19 pandemic presented many challenges for multifamily companies. Moriah Glasgow, Marketing...
podcast
Feb/23/2021
The Golden Rule - Lessons in Multifamily Leadership with Rick Graf
As an industry leader with over 40 years of experience, Rick Graf, President, Multifamily, Cushman &...
podcast
Feb/8/2021
Online Reputation Assessment (ORA™) Insights and Applications
For 10 years now, J Turner Research’s Online Reputation Assessment (ORA™) has been a tool to quantify a...
podcast
Jan/25/2021
Boosting Employee Morale in 2020 and Beyond with Stephanie Williams, President of Bozzuto Management Company.
The year 2020 presented challenge after challenge worldwide. For Stephanie Williams and her team at Bozzuto,...
podcast
Jan/11/2021
Diversity and Inclusion with Mike Holmes
In his second podcast, Mike Holmes, President Easlan Management Company and 2020 NAA Chairman of the Board,...
podcast
Dec/28/2020
COVID-19 – The Impact on the multifamily industry and how can you make a difference
In this episode, Mindy Price converses with Jim Wilson, Ph.D., Director of Political Affairs, NAA. Jim talks...
podcast
Dec/14/2020
Building a career and growing assets within the multifamily housing industry
In this episode, Mindy chats with Jackie Rhone, Executive Director at Greystar. Jackie details her own career...
podcast
Dec/2/2020
Getting to Know Mike Holmes- The key to his long term career in multifamily
In this truly inspirational podcast, Mike Holmes, President Easlan Management Company and 2020 NAA Chairman...
podcast
Nov/23/2020
Harnessing the ORA Power Rankings to Improve Your Property’s Online Reputation with Nicole Patterson
In this podcast episode, Nicole Patterson discusses J Turner Research’s monthly ORA power rankings....
podcast
Oct/25/2022
Harnessing the Power of Industry Trends and Company Culture to Better Serve Employees and Residents
Toni Blake is known for not only entertaining her listeners, but also motivating them to identify areas for...
podcast
Mar/8/2021
Employee and Personal Management in 2020 with Alexandra Jackiw
Alexandra Jackiw, Chief Operating Officer at Hayes Gibson Property Services, joins Mindy Price to discuss how...
podcast
Oct/31/2020
Winning Multifamily Strategies with Managed Wi-Fi and PropTech, featuring Todd Thorpe
Todd Thorpe has had a front-row seat to the evolution of TV, internet, and other developing technology in the...
podcast
Oct/2/2023
Maintenance and Communication as the Keys to Resident Satisfaction with Turner Batdorf
A news article examined a study on what drives resident satisfaction. Turner Batdorf agrees with many of the...
podcast
Oct/16/2023
Challenges and Opportunities in a Multifamily Career with Ronda Puryear
Ronda Puryear has spent her career learning from and leading people in the multifamily industry. As the...
podcast
Oct/30/2023
Balancing Passion and Purpose with Kadi Mancuso Rice
For those who work and serve in the multifamily industry, passion matters. Kadi Mancuso Rice calls our work...
podcast
Nov/13/2023
The Elite1% Success Stories – Key Learnings with Turner Batdorf and Marcus Armstrong
In January 2024, the Elite 1% ORA Power Ranking of multifamily properties with the best online reputation in...
podcast
Nov/27/2023
Raise Your Hand: Growing Your Career and Community through Involvement with Steve Sorkin
Steve Sorkin’s career has taken him from Ivy League football to international sales to disaster recovery. As...
podcast
Dec/11/2023
New Truths about Prospective Renters with Chelsea Kneeland and Marcus Armstrong
The Multifamily Leaders Podcast kicks off 2024 with a series of episodes reflecting on insights from the J...
podcast
Jan/8/2024
What to Expect from the 2023 Elite 1% announcement, with Joseph Batdorf and Nitin Agarwal
How do you provide the best resident experience? J Turner Research’s ORA Power Rankings can answer that...
podcast
Jan/22/2024
Multifamily Mythbusters with Turner Batdorf and Peyton Box
In this new episode from our Summit Series, Mindy Price chats with Turner Batdorf and Peyton Box about their...
podcast
Feb/5/2024
A Customer-centric Culture Validated by ORA with Jim Fenwick
The 2023 ORA Elite 1% list was recently released, and Hanover Company came out on top for the second year in...
podcast
Feb/19/2024
The Need for Speed—and Empathy—with Jay Baer
In this episode, Chelsea Kneeland sits down with Jay Baer for a conversation about his presentation at the J...
podcast
Mar/4/2024
Establishing a Workplace Culture of DE&I with Dr. Shawn Andrews
A highlight of the J Turner Research Summit in December 2023 was a presentation by Dr. Shawn Andrews which...
podcast
Mar/19/2024
Nurturing happy employees through insights from Dr. Friedman’s book, The Best Place to Work
In this next episode of our Summit Series, Chelsea Kneeland chats with Dr. Ron Friedman about his research on...
podcast
Apr/1/2024
Making Unique Magic with Anna DeGuzman
At the 2023 J Turner Research Summit, Anna DeGuzman wowed participants with her mesmerizing cardistry and...
podcast
Apr/16/2024
Communication Is Key, Tech Is a Tool, with Ashley Jenkins
Ashley Jenkins is a multifamily rockstar and recent winner of NAA’s 2023 20 in their Twenties Award. She sits...
podcast
Apr/30/2024
Insights from the 2023 Multifamily Leaders Survey with Chelsea Kneeland and Marcus Armstrong
Chelsea Kneeland and Marcus Armstrong team up in this episode of the podcast to discuss insights from the...
podcast
May/14/2024
A Better Shopping Experience in Multifamily with Zeke Lucas
Consumers would never buy a pair of Nikes off Amazon without knowing the price, availability, or seeing...
podcast
May/28/2024
Authenticity Wins: Engaging Multifamily Audiences with Angeline Pham
Are you stuck in the past with your social media strategy? Gen Z increasingly uses platforms like TikTok and...
podcast
Jun/11/2024
Episode 1: Buckle Up! The Looming Supply Bubble in Houston’s Apartment Market
Is Houston's apartment market heading for a supply bubble? Brace yourselves as Bruce McClenny, from MRI Real...
podcast
Jun/25/2024
Episode 2: Rent Control's Hidden Costs: Unveiling the Domino Effect on Housing Quality
Is rent control truly a solution for housing affordability? Leah Cuffy from the National Apartment...
podcast
Jul/23/2024
Episode 3: Weathering the Storm: Communication Strategies for Multifamily Communities
Hurricanes, power outages, and other natural disasters are a reality for many multifamily communities. How...
podcast
Aug/6/2024
Episode 4: The Power of Human Connection: Rethinking Resident Retention in a Competitive Market
Is your resident retention strategy stuck in the past? In today's competitive market, building lasting...
podcast
Aug/20/2024
Episode 5: RealWorld Recap: AI Takes Center Stage as RealPage Ushers in the Future of Multifamily
The buzz at RealPage's RealWorld conference in Las Vegas was undeniable: AI is here to revolutionize the...
podcast
Sep/3/2024
Episode 6: Online Reviews: Decoding the 12th Edition of Online Review Insights
J Turner Research has released their 12th Edition of Online Review Insights! This report dives into the...
podcast
Sep/17/2024
Episode 7: Fighting Fraud: Unmasking the Latest Schemes and Safeguarding Your Communities
This week's Multifamily Review features Marcus Armstrong's interview with Snappt CEO Dan Berlind on rampant...
podcast
Oct/1/2024
Episode 8: Blueprint Conference Recap: Tech, Trends, and Transformations in Multifamily
Join Marcus Armstrong on this week's Multifamily Review for a dynamic recap of the Blueprint Conference. This...
podcast
Oct/15/2024
Episode 9: The State of Multifamily Mental Health
This week's Multifamily Review dives deep into the critical topic of mental health within the multifamily...
podcast
Nov/19/2024
Episode 10: The School Bell’s Ringing: Exploring Student Housing
Class is back in session with our episode on diving into student housing.
podcast
Jan/28/2025
Episode 11: Leasing the Future - AI's Impact on Multifamily
Episode 12: The Online Apartment Odyssey
Episode 13: Scott on Achieving Elite Status
He's known by many names – Lux, Scotty Boy, The Kid, Scott Dog – but you know him as Scott! The man, the...
podcast
Apr/29/2025
Episode 14: Clicks, Keys, and Generational Preferences: Unlocking Your Social Media Strategy
Is your social media strategy truly connecting, or just collecting dust? Marcus Armstrong is back on The...
podcast
May/27/2025
Episode 15: Big Bets and Bold Predictions: Apartmentalize in Review
Missed NAA Apartmentalize? Don’t worry—Marcus Armstrong has you covered. In this episode, he breaks down the...
podcast
Jul/1/2025
Episode 16: Stories from the Front Lines of Multifamily
Forget what you think you know about property management. The real story isn’t written in boardrooms; it’s...
podcast
Aug/5/2025
Episode 17: CRAFT-ing the Perfect Resident Response
AI isn’t here to replace property managers—it’s here to make communication smarter and easier. In this...
podcast
Sep/2/2025
Episode 18: The Great Supply Hangover: Why 2026's Market Was Built 2 Years Ago
If you work in multifamily today—whether on-site or in the C-suite—you’re feeling the pressure of the final...
podcast
Nov/25/2025
Episode 19: The Economics of Anxiety: Why 2026 Renters Are "Vetoing" Your Stars
In 2026, star ratings alone no longer tell the full story of a property’s reputation. As economic pressure...
podcast
Jan/28/2026
Episode 20: The Rise of the Deliberate Renter
Renting is no longer a stepping stone. In our latest episode of The Multifamily Review, we unpack new...
podcast
Feb/17/2026
Episode 21: Is the Multifamily Supply Crisis Finally Ending?
Spring leasing season is here, and the multifamily market is starting to stabilize.
podcast
Mar/17/2026
Episode 22: Multifamily’s New Battleground
In this episode of The Multifamily Review, we break down one of the biggest unseen shifts impacting the...
podcast
Apr/28/2026
Episode 23: The Move-In Moment That Makes or Breaks Student Housing
Move-in is one of the most important moments in student housing. New J Turner Research data shows that what...
podcast
May/26/2026
Episode 24: The 21st Century ROAD to Housing Act: What It Means for Multifamily
The 21st Century ROAD to Housing Act officially became law on July 11, 2026, marking one of the most...
podcast
Jul/21/2026
Episode 25: Jackson Hole Could Change Multifamily’s Next 12 Months
Jackson Hole is approaching, and Kevin Warsh’s first keynote as Fed chair could have major implications for...
podcast
Aug/18/2026
Episode 26: The Algorithm Knows
AI is changing the way renters search for apartments and, just as importantly, how they decide which...
podcast
Sep/29/2026
The Mechanics of Online Review Sites and ILSs: Ninth Edition
The Ninth Edition of Mechanics takes a deep dive into the multifamily online review growth in 2022. Download...
resources
Apr/23/2023
Leader Surveys: Multifamily Industry Leaders Survey 2022
Gain valuable insight into the multifamily industry leaders’ attitude and outlook towards industry issues...
resources
Apr/22/2023
2022 ORA® Power Rankings Year-End Summary
A summary of the flagships ORA Power Rankings published by Multifamily Executive in 2022 available in a...
resources
Apr/21/2023
Why Sense of Community is your key to Driving Renewals
Read the latest research paper from J Turner Research to understand why sense of community is a key driver...
resources
Apr/20/2023
The Mechanics of Online Review Sites and ILSs: Eighth Edition
The eighth edition of The Mechanics of Online Review Sites and ILSs is the multifamily industry’s only...
resources
Apr/19/2023
How to Ride the Wave
Presented at the 2022 AIM Conference How to Ride the Wave explores how multifamily companies can bring value...
resources
Apr/18/2023
Leader Surveys: Multifamily Industry Leaders Survey 2021
Gain valuable insight into the multifamily industry leaders’ attitude and outlook toward key issues effecting...
resources
Apr/17/2023
The Mechanics of Online Review Sites and ILSs: Seventh Edition
Track the growth of online reviews review sites as of Q4 2021 and see the trends for the past six years. For...
resources
Apr/16/2023
2021 J Turner Research Summit Key Takeaways
Highlights of the knowledge and data shared at the second annual J Turner Research Summit.
resources
Apr/15/2023
2021 Year-End ORA™ Power Rankings Summary
All flagships ORA™ Power Rankings featured in 2021 rolled in a single report. Download our 2021 Year-End...
resources
Apr/14/2023
The Cost of Losing Connection
This comprehensive research report draws upon significant J Turner studies and national trends to explore the...
resources
Apr/13/2023
The Internet Adventure Study Part III
The Internet Adventure III explores residents’ thought process towards their apartment rental search...
resources
Apr/12/2023
The Mechanics of Online Review Sites and ILSs: Sixth Edition
Track the growth of online reviews reviews sites as of Q4 2020 and see the trends for the past five years....
resources
Apr/11/2023
2020 Year-End ORA™ Power Rankings Summary
All flagships ORA™ Power Rankings featured in 2020 rolled in a single report. Download our 2020 Year-End...
resources
Apr/10/2023
Leader Surveys: Leaders Survey: Multifamily Industry Leaders Survey 2020
Gain valuable insight into the multifamily industry leaders’ attitude and outlook toward central issues...
resources
Apr/9/2023
The Mechanics of Online Review Sites and ILSs: Fifth Edition
Track the growth of online reviews reviews sites and ILSs as of Q3 2020. For the latest quantitative...
resources
Apr/8/2023
Employee Morale Survey – Effect of the Pandemic
Learn what executives regional managers/VPs/ and onsite team members have to say about the effect of the...
resources
Apr/7/2023
The Mechanics of Online Review Sites and ILSs: Fourth Edition
Get the latest quantitative perspective on the growth of online reviews reviews sites and ILSs in the...
resources
Apr/6/2023
COVID-19 RESOURCES
The J Turner Research team is here to support you as you navigate through the COVID-19 crisis. For latest...
resources
Apr/5/2023
Student Housing Surveys: Student Housing Research: What Students Want: Off-Campus Housing Rental Preferences
Are student management companies focusing on the right factors that influence housing and renewal decisions?...
resources
Apr/4/2023
2019 Year-End ORA™ Power Rankings Report
All the flagship ORA™ Power Rankings for 2019 rolled in one report. Was your property or management company...
resources
Apr/3/2023
The Next-Gen Renter:2020 and Beyond
Developers seek to design modern and aesthetically appealing apartments with in-unit and community-wide...
resources
Apr/2/2020
Leader Surveys: Multifamily Industry Leaders Survey 2019
Gain valuable insight into the multifamily industry leaders’ attitude and outlook toward central issues that...
resources
Apr/1/2019
Leader Surveys: Multifamily Industry Leaders Survey 2018
This Leaders Survey trend report represents the responses and trends for the last eight years. Questions...
resources
Mar/31/2018
Research: Short-term Rentals
We quizzed over 12000 residents on their willingness to live in a community that allowed short-term rentals...
resources
Mar/30/2023
Research: Why Renters Leave
The answers all management companies need to know to retain renters and secure more leases. J. Turner...
resources
Mar/29/2019
Resident Attitude Towards Renewals and Online Reputation
An objective survey of over 39000 residents nationwide exploring how they think about renewals online...
resources
Mar/27/2023
The Mechanics of Online Reviews and ILSs: 3rd Edition
The third edition of the Mechanics of Online Review Sites and ILSs report focuses on significant developments...
resources
Mar/26/2023
Student Housing Surveys: The Evolution of Online Reputation: Do Reviews and Responses Matter?
An extensive student housing research project on how students consume reviews and responses.
resources
Mar/25/2023
Leader Surveys: Multifamily Industry Leaders Survey 2017
A true gauge of industry leaders attitudes and expectations about issues central to the industry. This...
resources
Mar/24/2017
The Mechanics of Online Review Sites and ILSs: The Untold Story
Updated: Oct. 2017 - A first ever in-depth and quantitative perspective on the inner workings of the major...
resources
Mar/23/2017
Prospect Surveys: The Internet Adventure Part 1
A groundbreaking investigation into the internet journey a prospects take to navigate to a property....
resources
Mar/22/2023
MFE Concept Community: The Next Gen Apartment
84942 residents living across 1555 communities representing 26 companies share their insights. The highest...
resources
Mar/21/2013
Prospect Surveys: Prospects Research
A snapshot of findings from J Turner Research’s ongoing exit interviews of prospects shopping for an...
resources
Mar/20/2023
Resident Surveys: Evolving Resident Demographics
Marketing to the Millennial & Baby Boomer Generations
resources
Mar/19/2023
MFE Concept Community: Resident Lifestyle Preferences: An Insight
We have conducted surveys of 27642 apartment residents who have shared their lifestyle preferences in an...
resources
Mar/18/2023
MFE Concept Community: What Millennials Want: Residential Preferences in Student Housing Design
College and university students across the country offered their preferences on housing location design...
resources
Apr/17/2013
Leader Surveys: Multifamily Industry Leaders Weigh-In 2016
The purpose of the survey is to gauge their attitudes and expectations about issues central to the industry....
resources
Apr/16/2016
MFE Concept Community: Courting the Baby Boomers
Over the past couple of decades those 65 years and older have been moving around the country at a substantial...
resources
Mar/15/2023
Resident Surveys: What Do Residents Want?
41303 Residents on their Tech and Communication Preferences
resources
Mar/14/2012
Student Housing Surveys: Student Technology Findings
How Students Use Tech
resources
Mar/13/2011
Compensation Surveys: Compensation Surveys
Request copies of J Turner Research conducted compensation surveys from the associated organizations.
resources
Mar/12/2011
Resident Surveys: Top 10 Resident Tech Trends
Trends in online apartment search patterns behaviors and preferences.
resources
Mar/9/2012
Student Housing Surveys: NAA Students & Parents Survey
The National Apartment Association partnered with J Turner to conduct a comprehensive parent and student...
resources
Mar/8/2012
Leader Surveys: Multi-Family Market Leaders Survey 2014
J Turner's recurring survey of senior level executives gauges their expectations and predictions for their...
resources
Mar/7/2014
Leader Surveys: Industry Outlook 2011
Industry Leaders: 2011 Opinion
resources
Mar/6/2011
Cracking the Performance Code: Insights from Multifamily Employees
What differentiates a top performing multifamily employee from a standard one? What are the key factors that...
resources
Jun/30/2023
The Mechanics of Online Review Sites and ILSs: 10th Edition
The 10th Edition of Mechanics features multifamily review volume, sentiment, and review sites' market share...
resources
Sep/5/2023
2023 ORA® Power Rankings Year-End Summary
All flagships ORA® Power Rankings featured in 2023 rolled in a single report. Download our 2023 Year-End...
resources
Dec/19/2023
Internet Adventure Study Part IV
The new truths about prospective renters and what research is revealing. How has the rental search process...
resources
Jan/25/2024
Leaders Survey: 2023 Multifamily Leaders Survey
Deep dive into the attitudes and expectations of the C-level suite
resources
Mar/12/2024
Multifamily Mythbusters
Turner Batdorf and Peyton Box tackle some common myths in the multifamily industry
resources
Apr/8/2024
The Mechanics of Online Review Sites and ILSs: 11th Edition
The Mechanics of Online Review Sites and ILSs is an unparalleled resource on the growth of online reviews,...
resources
Apr/16/2024
The Mechanics of Online Review Sites and ILSs: 12th Edition
The Mechanics of Online Review Sites and ILSs is an unparalleled resource on the growth of online reviews,...
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Sep/3/2024
Internet Adventure Study V
The Great Online Apartment Adventure
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Feb/11/2025
The Mechanics of Online Review Sites and ILSs: 13th Edition
The Mechanics of Online Review Sites and ILSs is an unparalleled resource on the growth of online reviews,...
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Mar/31/2025
Leaders Survey: 2025 Multifamily Leaders Survey
Leaders Survey: 2025 Multifamily Leaders Survey
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Apr/22/2025
Social Media Survey 2025
Social Media Survey 2025
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May/6/2025
Why Star Ratings Are No Longer Enough
Why Star Ratings Are No Longer Enough
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Sep/9/2025
The Mechanics of Online Review Sites and ILSs: 14th Edition
The Mechanics of Online Review Sites and ILSs is an unparalleled resource on the growth of online reviews,...
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Sep/16/2025
The Next-Gen Renter : 2025 & Beyond
The multifamily landscape has fundamentally shifted. Today’s renter, a digitally-native and discerning...
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Jan/14/2026
The 15th Edition of The Mechanics of Online Review Sites and ILSs
J Turner Research proudly presents the 15th edition of The Mechanics of Online Review Sites and ILSs, the...
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Mar/11/2026
The Internet Adventure VI
The Great Online Apartment Adventure—Surviving the Rise of AI Search
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Aug/25/2026
Leaders Survey: 2026 Multifamily Leaders Survey
Leaders Survey: 2026 Multifamily Leaders Survey
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Oct/12/2026
Social Media Survey 2026
Social Media Survey 2026
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Nov/4/2026
The Trust Formula – What types of content earn renter trust?
As we all know by now, social media plays a growing part in the prospect apartment search journey. However,...
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Oct/27/2026
Google's Moderation: Are certain reviews more susceptible to purgatory than others?
This month we continue to examine the new practices by Google on their review moderation. You can view our...
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Sep/15/2026
Insights from Turner: BREAKING NEWS: Google is Putting Your Reviews into Moderation Purgatory
For years, Google has been the de facto, go-to review site. But Google sat on its hands for years,...
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Sep/1/2026
Concessions Reach a New High
Earlier this year we conducted our annual Leaders Survey. Each year we ask industry professionals...
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Aug/18/2026
LLMS Are Influencing the Apartment Search Journey
A new layer of review interpretation has entered the multifamily space. In the past eighteen months, renters...
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Jul/21/2026
Insights from Turner: We Showed Prospects ORA Scores: Here's What They Thought
In 2018, J Turner Research released the ORA App to prospective renters. The idea was to give a score that had...
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Jul/7/2026
Google Has Updated Their Review Policies (Again)
In April of this year, Google made a couple of key updates to their review policy.
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Jun/23/2026
Insights from Turner: We See You Cheating — It’s Not Helping You
One of the more innovative capabilities we have developed at J Turner Research is a proprietary AI tool...
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Jun/22/2026
Insights from Turner: How To Reduce Complaints in Communication and Financial
Two of the Einstein categories that derail otherwise high performing companies are Communication & Financial....
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May/21/2026
Apartments.com Ratings Have Changed: What It Means for ORA and Your Communities
On April 22nd of 2026, Apartments.com made a major update to how their site calculates property ratings....
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May/15/2026
Insights from Turner: The New ORA is 2.38x More Predictive than the Old ORA
J Turner Research made an enhancement to its proprietary ORA Score Algorithm in February, updating it to...
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Apr/28/2026
An Era of Rising Reputation
Here’s a fun factoid for you: across the major review sites, the average rating for an incoming review is...
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Apr/14/2026
The Ramifications of Mass Review Removal
This month’s Brewing Data Blog touches on the latest version of one of our hallmark recurring research...
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Mar/17/2026
Insights from Turner: The Elite 8: Eight Habits of the Best-Run Properties in the Country
J Turner Research and Multifamily Executive just released the 2025 Elite ORA Power Ranking, which recognizes...
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Feb/23/2026
Why Review Content Matters
Today we’re discussing the recent changes to the ORA algorithm. As it turns out, the content within reviews...
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Feb/2/2026
Insights from Turner: The Most Important Trends Within Reviews in 2025
I just wrote our big, yearly article for Multifamily Executive (see below)! I love getting to do this piece...
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Feb/2/2026
The Student Renter Has Changed for Good, And LeaseCon/TurnCon Made the Shift Impossible to Ignore
Across this year’s LeaseCon/TurnCon conference, a single truth echoed through every session: the modern...
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Dec/19/2025
Insights from Turner: Be Thankful: Diving into Compliments, Review Recency, and Less Harmful Categories
The last few months of this blog have been focused on the impending enhancements with the ORA model, where...
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Nov/25/2025
JTR Summit Recap
Last month, in mid-October, we held our biennial J Turner Research Summit. We invited industry executives and...
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Nov/24/2025
Insights from Turner: We Proved You Have Control Over Security, Financial Clarity, and Pests
The last few months of this blog have been focused on the impending enhancements with the ORA model, where...
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Oct/14/2025
Doors Closing Soon: Will You Be at the 2025 J Turner Research Summit?
Doors Closing Soon: Will You Be at the 2025 J Turner Research Summit? “Wisdom is not a product of schooling...
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Sep/18/2025
Insights from Turner: These 3 Things Will Tank Your ORA Score
This past week, J Turner Research released new research that we believe ushers in a new era of online...
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Sep/12/2025
The Veto Effect
Apartment review ratings are highly reflective of resident satisfaction and prospect interest... right? In...
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Sep/11/2025
Rent Control Policies and its Relationship with Unemployment: Rent Freezes in Focus (Part 2)
In this month’s edition of Brewing Data, we will continue the conversation around rent control policies. In...
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Aug/19/2025
Insights from Turner: The Text of Your Reviews Matters Just as Much as Your Star Rating
Reviews in multifamily have been around since 2003 but began gaining popularity with prospects and the...
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Aug/12/2025
Insights from Turner: 2025 Check-In- Is Multifamily Focused on the Wrong Thing?
2025 is halfway in the books, which means it is time for us to take a step back and look at the national...
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Jul/29/2025
2025 Summit: Keatra Nesbitt to Illuminate AI’s Impact on Customer Experience
Keatra Nesbitt to Illuminate AI’s Impact on Customer Experience “AI will be part of every industry,...
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Jul/21/2025
Housing Affordability in The Big Apple - Rent Freezes in Focus
In a previous edition of The Multifamily Review podcast published in July of 2024, we invited Leah Cuffy from...
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Jul/15/2025
2025 Summit: Malcolm Gladwell to Deliver Tipping Point Keynote
The 2025 J Turner Research Summit – The Butterfly Effect Malcolm Gladwell to Deliver Tipping Point Keynote
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Jul/11/2025
Insights from Turner: Resident Vibe Check- Does the Onsite Team Care?
You are probably familiar with reviews that go into numerous topics about the resident living experience. You...
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Jun/3/2025
Looking into the Leaders Survey
J Turner Research’s 2025 edition of the annual Multifamily Leaders Survey provides critical industry insights...
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May/20/2025
Insights from Turner: Is Managing a NMHC Top 50 Company Different?
In keeping with our ORA themed insights during the first half of the year, we are diving into the NMHC Top 50...
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May/20/2025
Ali Wolf to Present on the State of the Rental Market
Ali Wolf to Present on the State of the Rental Market “But we can also take the radical view that the test...
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May/13/2025
Crystal Washington on Leveraging Tech to Future-Proof Your Business
Crystal Washington on Leveraging Tech to Future-Proof Your Business “Technology should be designed to bring...
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May/1/2025
Insights from Turner: Case Study - How 5 Companies Differentiated Themselves in 2024
J Turner Research recently released its Top 10 Student Housing Companies ORA Power Ranking on Multifamily...
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Apr/7/2025
Who Holds the Power?
As the sheer number of reviews continues to trend upwards, it’s worth questioning where they are...
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Apr/7/2025
2025 Summit Q&A: Joseph Batdorf
The 2025 J Turner Research Summit – The Butterfly Effect Register for the Summit TODAY to learn what it...
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Mar/27/2025
Confidence in Chatbots
What’s the most frustrating part of dealing with customer service? Is it having to wait for a response? Is it...
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Mar/4/2025
Insights from Turner: The 6 Things The Elite Properties Do Better
Later this month, J Turner Research will be releasing our annual Elite ORA Properties ranking. This...
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Feb/11/2025
Back to the Basics: What to Pin Down for Student Housing in 2025
Okay, folks, it's been a minute! (Yes, you can blame Kevin for hogging the blog). But your boy Marcus is back...
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Jan/22/2025
Insights from Turner: Multifamily 2024 Wrapped
Welcome back from the holidays! Now that Santa has come and the ball has dropped, we are back in the thick of...
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Jan/14/2025
Mental Health in Multifamily
The multifamily industry has a vital responsibility in providing housing to millions of Americans, however...
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Nov/12/2024
Insights from Turner: Black Friday Should Not Equal a Reputation Black Eye
“Tis the season” is a phrase historically associated with fond childhood memories of sweet treats, gifts, and...
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Nov/12/2024
Insights from Turner: This One Thing Really Made You Leave A Review?
As many of you are aware, reviews can be reactive. Not all reviews will be a full essay that eloquently...
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Oct/8/2024
Fake Reviews - Your Reputation Budget is at RISK
Read how FTC's most recent ban on fake reviews can impact your reputation management strategy and what you...
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Sep/24/2024
Insights from Turner: There is No Easy Button to an Improved Reputation
In 2023 J Turner Research launched the Rising 1K ORA Power Ranking. This prestigious ranking recognizes...
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Sep/10/2024
Insights from Turner: Why Do Residents Leave 4-Star Reviews?
Since the beginning of 2023, only about 15.5% of reviews have been a 4-star. Most people (71%) either leave a...
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Aug/12/2024
Seize the Summer, Smooth Sailing in September
Summer may seem like a time for relaxation, but for student housing providers, it’s all hands on deck for...
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Aug/5/2024
Insights from Turner: The Top Trends in Multifamily Online Reviews in 2024
Resident satisfaction has been trending down coming out of the pandemic. In fact, residents complained 14%...
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Jul/9/2024
Marcus's Insights from NAA
While the Expo Floor at Apartmentalize pulsed with the excitement of new gadgets and tech demos, the real...
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Jul/1/2024
Introducing "The Multifamily Review" Podcast by J Turner Research
Insights from Turner: A Deep Dive into Maintenance Timeliness
Hidden beneath the surface of looking at a massive data set like all resident reviews over the last 20 years...
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Jun/11/2024
Competition is Heating Up & Retention is Key
As we approach the historically busy summer leasing season, multifamily operators and investors need to...
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May/29/2024
Insights from Turner: Some Categories Matter More to Your ORA Scores than Others
Now that we have established a strong understanding of the frequencies in which our renters talk about the 22...
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May/14/2024
Spring Has Sprung for Online Reviews!
Ah, April - the month when nature awakens from its wintry slumber, birdsong fills the air, and multifamily...
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May/7/2024
Insights from Turner: How are Students Different from Conventional Renters?
Welcome back! I will waste no time getting into this month’s content: students! But I must add a disclaimer...
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Apr/9/2024
Insights from Turner: What is driving increased dissatisfaction?
In February’s blog, we covered what residents have historically talked about in their reviews. This analysis...
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Mar/12/2024
The Extra Mile: My window washer had a glitch, but communication saved the day!
Honest, transparent, and timely communication is the essential glue that binds a customer to a business. When...
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Mar/7/2024
Spark Connection, Capture Hearts (and Leases) with Google Q&A
During the month of love, forget the chocolate and roses, let's focus on a different kind of admiration: the...
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Feb/29/2024
Insight from Turner: What Have Residents Historically Been Talking About?
As I mentioned in the introductory blog we published last month, the primary goal of this publication is to...
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Feb/13/2024
To Renew or Not Renew: Understanding why residents choose to move
New Year, new you? Or perhaps, new year, new excuses for why you absolutely had to stop going to the gym two...
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Feb/2/2024
Serving Up Compliments: Revealing the Top 5 Positive Mentions in Multifamily Housing
Around this time each year, conversations often tip toward topics of gratitude, appreciation, and...
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Nov/29/2023
Summit Sessions by the J Turner Team
The 2023 J Turner Research Summit is a few weeks away! In addition to our already-stellar lineup of keynote...
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Nov/28/2023
Announcing the Top ORA Properties in America's 25 Happiest Cities
Of the 115 properties listed in this ranking, 62% (71) scored an ORA of 90 or above.
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Nov/28/2023
Music and Magic at the J Turner Research Summit
The J Turner Research Summit promises to deliver actionable takeaways for your business. It also guarantees...
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Nov/6/2023
Haunted by Negative Ratings and Reviews: Revealing the Top 10 Complaints in Multifamily Housing
It’s almost Spooky season, and nothing brings a chill to the spine of multifamily operators quite like...
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Oct/31/2023
Struggling With A Low ORA Score?
Struggling With A Low ORA Score – See Nicole's Top 10 Tips To Grow And Repair Your Online Reputation
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Oct/23/2023
Construction, Housing Supply, and the Economy with Ali Wolf
All eyes have been on the Federal Reserve and what their policy means for the economy. How the economy...
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Oct/16/2023
The Time to Win: How to Exceed Your Residents’ Need for Speed with Jay Baer
You’ve probably heard the saying “Time is Money.” It’s been around a long time, but it wasn’t actually...
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Oct/2/2023
Announcing the 2023 MSA 1-25 Power Ranking
The top 25 Most Populated MSAS and the Top 10 ORA properties in each
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Sep/26/2023
Motivating Excellence: The Science of Fostering Passion, Loyalty, and Top Performance with Dr. Ron Friedman
How do you motivate others to do their best work? For generations, leaders have received conflicting advice....
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Sep/5/2023
Introducing the Rising 1K: ORA Power Ranking
The top properties to make significant improvements in their online reputation since January 2023
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Aug/29/2023
Establishing a New Workplace Rhythm Through Diversity and Inclusion with Dr. Shawn Andrews
Today, many companies are striving to be more diverse and inclusive but are falling short. Without a road...
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Aug/11/2023
2023 Summit Q&A: Joseph Batdorf
As the multifamily industry continues to evolve after the tumultuous pandemic years and learns to embrace...
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Jul/31/2023
Blog: Cracking the Performance Code: Insights from Multifamily Employees
Explore the relationship between standard and top-performing employees and the nine factors that influence...
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Jul/1/2023
J Turner Will See You At Apartmentalize in Atlanta
J Turner Research will be at Apartmentalize powered by NAA
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Jun/6/2023
Merging a pre and post-pandemic world for financial success with Jason Schenker
Tom Geyer - Trust: The cornerstone of successful businesses
Bonin Bough: Combatting crisis and winning during challenging times
Marcus Buckingham: Best-selling author and workplace expert on the truth about successful companies
It’s all in the data: Connecting reputation to revenue in multifamily
Q&A: Joseph Batdorf on the 2021 J Turner Research Summit
[Podcast] Online Reviews: Discover the Power of Reputation Management
In this episode, you will discover the power of reputation management, how online reviews serve as the front...
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Jun/11/2018
How Not to Lose a Resident in the First 10 Days
First impressions are always the most lasting ones. Not taking care of these nine issues can ruin a...
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May/18/2018
Bozzuto - Five Key Takeaways to Excel in Online Reputation
Bozzuto manages 51 properties in the 2017 Elite 1% ORA™ Power Ranking of properties by online reputation for...
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Mar/27/2018
Ratings and Reviews Revealed
Our 2015 national study, Marketing to Different Generations, involving 25,000-plus residents, frames the...
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Oct/30/2016
10 Tips to Win The Online Reputation Game
When was the last time you tried a new restaurant without checking the reviews? Or made a big purchase...
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Oct/23/2016
Where Are My Packages?
As consumers turn to online shopping for more and more, from everyday products to time sensitive gifts,...
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Oct/16/2016
Meet the Top 50 Properties for Online Reputation
Online reputation continues to grow in importance for the multifamily industry and properties benefit from a...
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Oct/9/2016
Communicating with Generation Z
EdR is the number one student housing company in online reputation in the nation, with an impressive ORA™...
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Oct/2/2016
The Next Gen Apartment
The 2016 MFE Concept Community Study, The Next Gen Apartment, is a look to the future of the multifamily...
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Sep/25/2016
How Do Long-Term Renters Feel About Airbnb?
Airbnb has shaken up the hospitality industry, giving guests new options for vacation and short-term rentals....
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Sep/18/2016
Are Your Closets Big Enough?
Closet space is a precious commodity for any renter. In fact, we found that in-unit storage space is such a...
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Sep/12/2016
What social media platforms are your residents using?
To talk to your residents, you have to know where they are. Insights into where residents are spending their...
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Aug/16/2016
Are prospects actually using online reviews and ratings?
With shoppers in all industries looking to peer reviews online before making buying decisions, it is only...
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Aug/12/2016
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